Care Advocate

AdventHealth; Florida; On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Altamonte Springs, FL is seeking a patient-centric support specialist to guide consumers through the healthcare system and coordinate with staff for seamless service delivery.

You will resolve issues promptly, maintain HIPAA standards, and communicate clearly across digital channels while supporting a positive patient experience.

Qualifications

• Bachelor's preferred; high school diploma required.
• At least 1 year in healthcare or 2 years in customer service.
• Excellent written communication and multitasking in digital channels.
• HIPAA awareness and discretion required.

Responsibilities

• Guide consumers through the healthcare system with professional support.
• Collaborate with providers and staff to ensure seamless service.
• Resolve consumer issues promptly while maintaining positive experience.
• Manage patient comments and requests to ensure complete resolution.
• Schedule: Monday–Friday 11:30am-8pm; on-site Altamonte Springs, FL.

Skills

Strong service skills

Empathetic nature

Trust building

Handling high-volume chats

Organization skills

HIPAA compliance

Virtual messaging platform navigation

Written communication

Microsoft Office

Spanish language (Preferred)

Typing speed 45 wpm

Digital customer service experience

EHR knowledge (AthenaNet, EPIC)

Education

Bachelor's (Preferred)

High School Grad or Equiv (Required)

Tools

Athenanet

EPIC

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

900 HOPE WAY

City

ALTAMONTE SPRINGS

State

Florida

Postal Code

32714

Job Description

Manages processes across AdventHealth that connect consumers with necessary services. Provides support and guidance to consumers navigating the healthcare system. Collaborates with healthcare providers and office staff to facilitate seamless communication and service delivery. Addresses and resolves consumer issues promptly and professionally. Continuously updates knowledge and skills to stay current with healthcare practices and standards. Other duties as assigned. Acts as a vital connector and communicator between the consumer, the AdventHealth provider, and office staff. Effectively manages patient comments, concerns, and requests while ensuring a positive consumer experience. Ensures complete resolution to consumer questions or concerns. Schedule: Monday-Friday 11:30am-8pm. Location: On-Site Altamonte Springs, FL

Knowledge, Skills, And Abilities

• Strong service skills and ability to convey sensitive communication effectively across multiple situations and personality types [Required]
• Empathetic nature and a distinct ability to consistently provide top tier service [Required]
• Ability to build immediate trust in a supportive way to troubleshoot and resolve issues [Required]
• Ability to handle stressful situations and be flexible and adaptable to change [Required]
• Ability manage a high volume of consumer live chat conversations, working with a sense of urgency [Required]
• Strong organizational skills, with emphasis on documenting appropriately [Required]
• Ability to recognize and safeguard confidential information, maintain HIPAA guidelines, and provide superior discretion [Required]
• Ability to learn and navigate in a virtual messaging and data platform [Required]
• Results oriented, guided by both existing processes and problem-solving capabilities, always striving to assess and understand the need of the customer [Required]
• High degree of self-awareness [Required]
• Desire to be a part of a high performing, innovative group with a supportive team environment [Required]
• Driven by a passionate desire to enhance and improve patient outcomes [Required]
• Strong written communication skills and ability to communicate quickly with a high degree of accuracy [Required]
• Strong computer skills in Microsoft Office (Outlook, Word, Excel) [Required]
• Spanish speaking [Preferred]
• Average typing speed of 45 wpm [Preferred]
• Customer service experience within a digital environment [Preferred]
• Basic knowledge of navigation in a patient electronic medical record i.e. Athenanet, EPIC [Preferred]
• Knowledge of healthcare, including infrastructure and roles of the interdisciplinary staff and service personnel [Preferred]
• Healthcare knowledge to provide effective and appropriate support to patients [Preferred]

Education

• Bachelor's [Preferred]
• High School Grad or Equiv [Required]

Work Experience

• 1+ of experience in a healthcare environment and/or two years of experience in customer service or related experience [Preferred]

Physical Requirements

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$20.58 - $32.92

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.