Welcome Center SE

ADP, Inc.; Bloomington (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

YMCA of Monroe County in Bloomington is seeking a Welcome Center Associate to operate and improve services, assist members, and answer inquiries. You will greet members, conduct tours, and maintain member records while upholding the YMCA mission and core values.

The role emphasizes friendly service, effective communication, and the ability to work with diverse groups in a welcoming environment.

Qualifications

• Front desk responsibilities, policies, procedures and forms.
• Customer service experience including supervisory responsibility.
• Must be at least 18 years old.

Responsibilities

• Operate, maintain, and improve Welcome Center services and systems.
• Provide member accounts maintenance and greet members and prospective members.
• Answer telephone and member questions; provide facility tours.
• Promote YMCA programs and benefits; develop relationships and team values.
• Be informed on policies and procedures; respond to inquiries and suggestions.

Skills

Customer service

Telephone etiquette

Interpersonal communication

Written communication

Verbal communication

Decision making

Supervisory experience

Job description

Under the direction of the Member Services Coordinator and Membership Director, this position is responsible for operating, maintaining, and improving Welcome Center services and systems. The position serves members and guests, maintains member service control, answers the telephone, answers member questions and performs various clerical duties.

ESSENTIAL FUNCTIONS:

Serving the member is our first priority, the purpose of our work, and the key to our success!

• Performs front desk processes, policies, procedures and forms.
• Provides maintenance of member accounts.
• Exhibits excellent telephone etiquette and face-to-face interactions with members and prospective members.
• Provides facility tours.
• Provides excellent greeting members and prospective members.
• Gains proficient use of system software and cash handling procedures
• 0-2 Years of customer service experience including supervisory responsibility
• Proven ability in showing initiative, good judgment
• Ability to make decisions independently
• Demonstrated written and verbal communication skills
• Ability to work with diverse groups of people in a friendly and consistent manner
• Must be at least 18 years old.

Key Result Areas:

• Promote the YMCA's mission and core values
• Acquaint members with YMCA programs and benefits
• Develop relationships and promote building of team values
• Promote an environment that celebrates and welcomes everyone
• Be a positive role model by promoting best practices for member engagement
• Be informed and up to date on all policies and procedures
• Communicate effectively both written and verbally
• Respond professionally and effectively to frequent inquiries, complaints and suggestions

Effect on End Result:

This position contributes to the overall success of the welcome center mission by providing outstanding hospitality and service to our members.

COMMUNITY DESCRIPTION:

The YMCA of Monroe County, founded on Christian principles, is a charitable organization with an inclusive environment committed to enriching the quality of family, spiritual, social, mental and physical well-being. Through group exercise classes, youth programs, swim lessons, adult health programs, and more, we aim to build a healthier Monroe County. Every day, we work side by side with our neighbors to make sure that everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive.