WELCOME CENTER MANAGER - 08312026- 80687

State of Tennessee; Stanton (TN); On-site; USD 39,000 - 48,000; Full time

Job summary

The State of Tennessee seeks a Welcome Center Manager for the Department of Tourist Development in Stanton, TN. This on-site role leads daily operations at the Welcome Center, supervises staff, and ensures visitor satisfaction.

Requires high school diploma and three years of public-facing experience, including supervisory or welcome center work. Travel up to 25% may be required; starting salary is based on managerial experience with competitive benefits.

Qualifications

• Education equivalent to graduation from a standard high school.
• Experience equivalent to three years of full-time public contact work including at least two years of supervisory or welcome center experience.

Responsibilities

• Oversee daily operation of a Welcome Center and maintain safe, clean facilities.
• Supervise staff, set schedules, train and evaluate performance.
• Monitor custodial/maintenance tasks and identify hazards.
• Manage equipment inventory, order supplies, and maintain records.
• Prepare time sheets and monthly/quarterly reports.
• Adhere to safety procedures and incident reporting.
• Coordinate training, travel shows and events as needed.
• Cover brochure stocking for the regional manager when required.

Skills

Customer Focus

Time Management

Judgement and Decision Making

Management of Personnel Resources

Active Learning and Listening

Problem Sensitivity

Speech Clarity

Education

High School Diploma or equivalent

Tools

Laptop

Desktop Computer

Cellular Phone

Printer/Scanner/Copy/Fax

Motor Vehicle

Job description

State of Tennessee Job Information

Opening Date/Time 08/31/2026 12:00AM Central Time

Job Information

Opening Date/Time 08/31/2026 12:00AM Central Time

Closing Date/Time 09/13/2026 11:59PM Central Time

Salary (Monthly) $3,229.00 - $4,041.00

Salary (Annually) $38,748.00 - $48,492.00

Job Type Full-Time

City, State Location Stanton, TN

Department Tourist Development

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF TOURIST DEVELOPMENT, HAYWOOD COUNTY

Starting salary based on relevant managerial experience. Tourism and Hospitality experience preferred but not required. A well qualified candidate will demonstrate the following skills, customer service, organization, staff scheduling, performance evaluations, onboarding, training, coaching, team development and encouragement, facility maintenance.

This is an on-site position at the I-55 Welcome Center. Up to 25% travel over the course of a year for work-related responsibilities.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to three years of full-time public contact work including, at least, two years of supervisory or welcome center experience; qualifying full-time experience may be substituted for the required education on a year-for-year basis.

Necessary Special Qualifications: A valid motor vehicle operator license may be required.

Overview

Under general supervision of a Regional Manager, a Welcome Center Manager leads the operational and performance excellence of the assigned welcome centre within one of our four regions, (Northeast, Southeast, Middle and West). This person must be team-oriented, resourceful, value great customer service and possess excellent problem solving, interpersonal, verbal and written communication skills. He or she is responsible for the day-to-day management of the assigned welcome centre, supervising welcome centre assistants and building maintenance workers 1 & 2, through regular inspections, shift scheduling, records management, active personnel engagement and development of staff. Maintaining overall operational and safety standards in and around the centre including reaction measures to inclement weather and disaster response as needed locally.

Responsibilities

• Responsible for daily operation of a Welcome Center by ensuring the cleanliness of the buildings, grounds and parking areas in a manner to assure sanitary, aesthetically pleasing and safe facilities for use by the travelling public.
• Supervise Welcome Center Assistants and Building Maintenance staff by assigning work schedules, training new employees, maintaining time records and conducting performance evaluations. Work any shift (Building Maintenance Worker or Welcome Center Assistant) as needed.
• Perform related work services as required including maintaining cleanliness and sanitation by checking the custodial and maintenance work and authorising repairs. Test water for purity. Routinely check to see if there are any potentially hazardous conditions including, but not limited to, sidewalk cracks, holes, slippery floors, water leaks and other situations which could result in injury to employees and/or guest(s) at the Welcome Center.
• Manage the operation of the Welcome Center by maintaining and inventorying equipment and supplies, ordering and purchasing supplies, and performing other related duties.
• Prepare a variety of standard records and reports such as time sheets, monthly and quarterly reports.
• Properly implement and follow all safety and security procedures, reporting any unsafe working conditions to his/her supervisor or safety coordinator. Includes incident reports.
• Attend, work and/or coordinate training seminars, travel shows and special events as needed by the Agency or Division.
• Cover Rest Area brochure stocking responsibility for Regional Manager on a temporary basis as needed.

Competencies (KSA's)

Competencies

• Customer Focus
• Manages Conflict
• Directs Work
• Communicates Effectively
• Builds Effective Teams

Knowledges

• Administration and Management
• Customer and Personal Service
• Personnel and Human Resources
• Public Safety and Security
• Building and Construction

Skills

• Active Learning and Listening
• Judgement and Decision Making
• Management of Material Resources
• Management of Personnel Resources
• Time Management

Abilities

• Deductive Reasoning
• Prolonged Stamina
• Problem Sensitivity
• Reaction Time
• Speech Clarity

Tools & Equipment

• Laptop
• Cellular Phone
• Printer/ Scanner/ Copy/ Fax Machine
• Desktop Computer
• Motor Vehicle

TN Driver Standards

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

• Agencies may allow an exception based on other factors.