WELCOME CENTER SUPERVISOR/EXPERT

State of Arkansas; Blytheville (AR); On-site; USD 430 - 64,000; Full time

Job summary

State of Arkansas invites applications for the Welcome Center Supervisor role, overseeing daily operations of a state-operated Welcome Center and delivering accurate, engaging information on Arkansas’s attractions, heritage, and tourism. Weekend/holiday work is required and leadership to staff is essential.

The position provides guidance on visitor services, promotions, and coordination with local tourism partners, with a focus on welcoming visitors and maintaining a safe, inviting environment.

Qualifications

• At least two years of experience in hospitality management, tourism, business administration, communications, or a related field.
• Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Responsibilities

• Supervise and participate in daily Welcome Center operations, ensuring a clean, safe, and inviting atmosphere.
• Provide visitors with up-to-date information about Arkansas’s parks, heritage sites, tourism destinations, and local attractions.
• Answer visitor questions with courtesy, professionalism, and enthusiasm, offering recommendations and guidance.
• Ensure the proper display and distribution of promotional materials, brochures, and digital resources.
• Assist in hiring, training, and scheduling Welcome Center staff and volunteers.
• Monitor and ensure facility cleanliness, safety, and operational efficiency.
• Track and maintain inventory levels of brochures, maps, and promotional materials.
• Report and coordinate necessary maintenance and repairs with appropriate personnel.
• Ensure compliance with state policies, workplace safety regulations, and customer service standards.
• Establish and maintain relationships with local tourism offices, chambers of commerce, businesses, and attractions.
• Support outreach initiatives by representing the Welcome Center at tourism events and conferences.
• Assist in developing visitor engagement activities and special events that promote Arkansas tourism.
• Maintain accurate records of visitor statistics, inquiries, and feedback.
• Prepare daily, weekly, and monthly reports related to visitor trends, facility operations, and staff performance.
• Assist with budget tracking for operational expenses, including supply purchases and maintenance costs.

Job description

Select how often (in days) to receive an alert:

County:Mississippi

Anticipated Starting Salary:$43,088.03

This position will require weekend and holiday work. This position is a varied schedule.

The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.

Position Information

Class Code: RTO03P

Pay Grade: SGS04

Salary Range: $43,088- $63,770

Job Summary

The Welcome Center Supervisor is responsible for overseeing the daily operations of a state-operated Welcome Center, ensuring visitors receive accurate and engaging information about Arkansas’s attractions, heritage, and tourism opportunities. This position provides leadership to staff, maintains a welcoming environment, manages administrative functions, and supports tourism initiatives.

Primary Responsibilities

The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.Supervise and participate in daily Welcome Center operations, ensuring a clean, safe, and inviting atmosphere.Provide visitors with up-to-date information about Arkansas’s parks, heritage sites, tourism destinations, and local attractions.Answer visitor questions with courtesy, professionalism, and enthusiasm, offering recommendations and guidance.Ensure the proper display and distribution of promotional materials, brochures, and digital resources.Assist in hiring, training, and scheduling Welcome Center staff and volunteers.Monitor and ensure facility cleanliness, safety, and operational efficiency.Track and maintain inventory levels of brochures, maps, and promotional materials.Report and coordinate necessary maintenance and repairs with appropriate personnel.Ensure compliance with state policies, workplace safety regulations, and customer service standards.Establish and maintain relationships with local tourism offices, chambers of commerce, businesses, and attractions.Support outreach initiatives by representing the Welcome Center at tourism events and conferences.Assist in developing visitor engagement activities and special events that promote Arkansas tourism.Maintain accurate records of visitor statistics, inquiries, and feedback.Prepare daily, weekly, and monthly reports related to visitor trends, facility operations, and staff performance.Assist with budget tracking for operational expenses, including supply purchases and maintenance costs.

Knowledge and Skills

Strong verbal and written communication skills with the ability to interact effectively with diverse audiences.Ability to create a welcoming and informative atmosphere for visitors.Problem-solving and conflict resolution skills to handle visitor concerns professionally.Ability to lead, train, and motivate staff in a customer service-driven environment.Ability to delegate tasks, prioritize responsibilities, and manage multiple projects effectively.Strong attention to detail and ability to maintain accurate records.Ability to analyze visitor trends and provide recommendations for improving services.Familiarity with Arkansas’s tourism industry, history, cultural heritage, and local attractions.

Minimum Qualifications

At least two years of experience in hospitality management, tourism, business administration, communications, or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.