Welcome Center Host

Caldwell Companies; Willis (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is looking for a dynamic customer service associate to join their vibrant Welcome Center team. This part-time role offers the chance to engage with guests, provide informative tours, and support sales efforts while working in a fun and fast-paced environment. The ideal candidate will thrive in a customer-focused setting, showcasing their outgoing personality and communication skills. Join a company that values integrity and teamwork, and be part of a mission to create extraordinary communities that enhance residents' lives. If you are passionate about service and enjoy working with people, this is the perfect opportunity for you!

Qualifications

• Must be able to work 2-3 weekends per month and as needed.
• Customer Service and/or sales experience required.

Responsibilities

• Greet and direct guests, providing information about the community.
• Maintain sales center appearance and distribute marketing materials.
• Assist with administrative duties and maintain CRM systems.

Skills

Customer Service

Sales Experience

Communication Skills

Outgoing Personality

Tools

MS Office Suite

HubSpot

Pipsy

Job description

Description

About Caldwell Companies

Caldwell Companies is an award-winning, fully integrated real estate development and investment firm based in Houston. Caldwell Companies has been in business for over 30 years and is a faith-based, lifestyle real estate firm that develops large-scale master planned communities, associated commercial developments, and residential rental communities. We are vertically integrated and have a very active construction team building incredible places. We are committed to building extraordinary communities that enrich the lives of our residents. The firm also engages in a variety of real estate investment and asset management.

Our company culture is a fun, active environment where the individual is treated with respect and accountability, fostering personal growth and achievement. Our work setting is an entrepreneurial, fast-paced, and exciting environment. Caldwell Companies consistently ranks as a Best Place To Work in Houston by the Houston Business Journal year after year! We were recently named as the #2 Large Company to work for in Houston. The Caldwell team is a dynamic collection of leaders and innovators embracing the vision to create extraordinary places and lifestyles that make life better through our simple mission: Doing it right. Right now. This statement is the core of our philosophy on the ongoing pursuit of excellence in all aspects coupled with an underlying sense of urgency to leverage market opportunities. The foundation for how we do business is rooted in our values of integrity, accountability, teamwork, and serving others.

Job Summary

We are seeking a highly skilled customer service associate to work part-time (16-30 hours/week) in the Welcome Center at Chambers Creek. The ideal candidate will work weekends with an additional 1-2 days during the week. This role is responsible for assisting the sales function by greeting and assisting guests, handling overflow traffic, and providing administrative support, as needed.

Job duties consist of greeting visitors, informing them about the community, and answering phone and/or email inquiries. Must be outgoing, friendly, and good with people!

Responsibilities

1. Greet and direct guests
2. Inform guests of amenities, lifestyle, developer experience, and HOA
3. Provide golf cart tours of the community as a part of the welcome center experience
4. Maintain sales center appearance
5. Distribute marketing collateral and community information to guests
6. Have a comprehensive knowledge of our builders and their products to best serve our guests
7. Assist in maintaining HubSpot, our CRM, as well as light work in Pipsy, our lot management software
8. Perform related administrative duties, including answering the phone, answering questions, or directing calls to the appropriate person
9. Provide timely responses to questions submitted to the community website
10. Assist the Welcome Center Manager in maintaining sales & traffic reports that are provided to the development team
11. Assist with Realtor relations efforts
12. Help with community/realtor events, as needed
13. Help keep track of inventory, spec homes, closings, etc. in Pipsy

Requirements

1. Must be able to work 2-3 weekends per month and as needed.
2. Customer Service and/or sales experience
3. Proficient in MS Office Suite including Outlook, Excel, and Word