Welcome Center Associate

Virginia's Community College System; Richmond (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health benefits including dental and视觉

Educational assistance

Recreation Center access

Paid leave and holidays

Retirement with Virginia Retirement

Job summary

Blue Ridge Community College (BRCC) invites applications for a Welcome Center Associate in the Office of Admissions & Outreach. The role supports Career Education, Academic Transfer and Workforce Training programs at the Welcome Desk and Enrollment Zone, handling in-person and virtual inquiries.

The successful candidate will perform administrative tasks, manage email/phone communications, and assist the Admissions & Outreach team as needed.

Qualifications

• Outstanding customer service experience.
• Demonstrated ability to interface with technology and learn new systems.
• Ability to communicate effectively both orally and in writing.
• Experience in customer relations in a professional setting.
• Demonstrated ability to work collaboratively with diverse populations and constituencies in order to assist prospective students.
• Excellent organizational skills including flexibility and prioritizing tasks, attention to detail, record-keeping.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide assistance to all students in-person at the Welcome Desk and via the online virtual reception room for Career Education, Academic Transfer and Workforce Training programs.
• Monitor and complete administrative duties to include, but not limited to, the DropSecure drive for Admissions & Outreach.
• Assist Admissions & Outreach team with email and phone calls.
• Assist Student Services team with administrative tasks and projects.

Skills

Customer service

Technology literacy

Communication skills

Customer relations

Diversity & collaboration

Organization & attention to detail

Fast-paced adaptability

Job description

Working Title Welcome Center Associate Role Title Education Support Specialist II Role Code 29143-SW FLSA Nonexempt Pay Band 3 Position Number 29100126 Agency Blue Ridge Community College Division Blue Ridge Community College (Div) Work Location Augusta - 015 Hiring Range $35,000 - $45,000 Emergency/Essential Personnel No EEO Category 6-Administrative Support Full Time or Part Time Full Time

Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule Monday – Friday, 8:15 am – 5:00 pm, other hours as needed.

Sensitive Position No Job Description

Nestled in the heart of the picturesque Shenandoah Valley, Blue Ridge Community College (BRCC) is committed to accelerating opportunities through the power of education. Our success is rooted in a shared dedication to excellence, ethical behavior, empowerment, and a culture of care. BRCC has been consistently recognized by the Chronicle of Higher Education as a Great College to Work For, reflecting our supportive, inclusive, and mission driven workplace. By joining BRCC, you become part of a community focused on equipping students, alumni, and employees with the knowledge and experience needed to transform themselves, our community, and the world. If you are passionate about education and inspired by meaningful work, BRCC offers a place where your talents and values can thrive.

Blue Ridge Community College’s Office of Admissions & Outreach is seeking a Welcome Center Associate to…

• Provide assistance to all students in-person at the Welcome Desk and via the online virtual reception room for Career Education, Academic Transfer and Workforce Training programs. Manage the Welcome Desk and Enrollment Zone.
• Monitor and complete administrative duties to include, but not limited to, the DropSecure drive (secure file transfer platform) for Admissions & Outreach.
• Assist Admissions & Outreach team with email and phone calls.
• Assist Student Services team with administrative tasks and projects.

Full-time classified positions come with generous leave and holiday time, along with very competitive health benefits coverage (to include dental, vision, and short-term and long-term disability), retirement with the Virginia Retirement System, deferred compensation investment opportunities, educational assistance, and access to the college’s Recreation Center.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Outstanding customer service experience
• Demonstrated ability to interface with technology and learn new systems
• Ability to communicate effectively both orally and in writing
• Experience in customer relations in a professional setting
• Demonstrated ability to work collaboratively with diverse populations and constituencies in order to assist prospective students
• Excellent organizational skills including flexibility and prioritizing tasks, attention to detail, record-keeping
• Ability to work in a fast-paced environment

Helpful, But Not Required

• Experience working in college admissions and/or marketing
• Experience in Higher Education Outreach or other Student Services related fields
• Relevant education, experience and/or training
• Administrative or clerical experience

Operation of a State Vehicle No Supervises Employees No Required Travel

N/A

Posting Number CLS_4703P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 09/01/2026 Job Close Date 09/14/2026 Open Until Filled No Agency Website brcc.edu Contact Name Email [e-mail] Phone Number 540-453-0060

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Title IX Coordinator: Beth Styers

1 College Lane Weyers Cave, VA 24486

Office #S106G

540-453-2252

[e-mail]

Background Check Statement Disclaimer The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/100603