Welcome Center Associate

YMC; Melrose (MA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Free YMCA Family Membership

Job summary

YMCA of Metro North, located in Melrose, MA, is hiring a Welcome Center Associate. The role entails greeting members, answering inquiries, and handling payments at the branch's main contact point.

Under the Membership Director, you will promote the YMCA mission, guide members to programs, and maintain confidentiality. This on-site role requires excellent communication and cash-handling skills.

Qualifications

• Must be a minimum of 18 years old.
• Superior interpersonal and communications skills.
• Basic math, personal computer skills and experience with standard business software.
• Ability to respond to safety and emergency situations.
• Maintain confidentiality and handle multiple tasks with prioritization.
• Willingness to work in a changing environment and adhere to YMCA values.

Responsibilities

• Greets all members, staff and volunteers when entering the building.
• Promotes the YMCA mission and connects members to programs.
• Handles financial transactions and maintains a balanced cash till.
• Provides information and referrals to YMCA programs and staff.
• Maintains confidentiality of member information and files.
• Responds calmly in emergencies per YMCA policy.

Skills

Interpersonal skills

Communication

Multitasking

Conflict resolution

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Welcome Center Associate

Melrose, MA, US

Salary Range: $15.00 To $17.00 Hourly

Position Summary:

Under the supervision of the Membership Director, Welcome Center Staff welcomes and engages all people into the Y and serves as the primary point of contact for all information inquiries. The Welcome Center is the primary point of contact for members and those interested in membership and programs. The Welcome Center also provides a secure point of entry and handles the majority of financial transactions for the Branch.

*Candidates must be a minimum of 18 years old to work at the Welcome Center*

Essential Functions:

• Greets all members, staff and volunteers when entering the building and wishes them well when exiting the building.
• Learns member’s names and uses them frequently.
• Promotes the Y mission and cause in all interactions.
• Conveys basic knowledge of all program areas to members and participants and refers members as appropriate to Y program staff or staff member.
• Informs and involves members in other Y activities and volunteer opportunities.
• Connects members to other members with similar wants, needs, and interest to create small communities within and outside of the Y.
• Readily offers financial assistance in response to every program and membership inquiry.
• Maintains a balanced cash till and completes shift closeouts.
• Monitors facility use for members and authorized people only and assures all appropriate paperwork is complete.
• Maintains confidentiality of all member, employee and volunteer information and files.
• Be attentive at all times, there is always something to do.
• Seeks first to understand the other person’s point of view and remains calm in challenging situations.
• Responds to emergency situations according to YMCA practice and policy.

Work Conditions and Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Visual and auditory ability to respond to critical incidents and physical ability to act swiftly in emergency situations.
• Ability to stand or sit while maintaining alertness for several hours at a time.
• Ability to walk, stand and sit for periods of time.
• Position may require bending, leaning, kneeling.
• Ability to speak concisely and effectively communicate needs.
• Must be able to lift and carry food and supplies weighing up to 25 pounds.
• Long periods of viewing data on a computer and/or on paper.

Qualifications:

• Must have superior interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
• Basic math, personal computer skills and experience with standard business software.
• Must be a minimum of 18 years old.
• Ability to respond to safety and emergency situations.
• Ability to build genuine relationships with participants and maintain a welcoming environment with people from all walks of life.
• Versatility, flexibility, and a willingness to work enthusiastically within constantly changing priorities
• Must be able to maintain confidentiality.
• Ability to handle multiple tasks simultaneously and to prioritize appropriately.
• Must have effective conflict resolution skills.
• Ability to attend required trainings and meets outside of regular work schedule.
• Must be able to work autonomously within the YMCA core values of Caring, Honesty, Respect and Responsibility.
• Current CPR/AED certification or ability to become certified within first 60 days.
• At the YMCA of Metro North, we value and respect all our team members! Our goal is to provide a supportive work environment that promotes a quality work/life balance.
• Free YMCA Family Membership (up to 2 Adult Family membership) to be used at any of our branches!

EOE Statement : We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.