Customer Service Representative Second Shift

Planet Fitness - Duo Fit, LLC; Pickerington (OH); Vor Ort; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

Planet Fitness Franchising, LLC is seeking a full-time Front Desk Associate for a 2pm–10pm shift, with one weekend day. You will greet members, process sign-ups, check IDs, give club tours, answer phones, and help maintain a clean, welcoming environment.

You will deliver outstanding customer service, manage basic computer tasks, and support safety and operations. A positive attitude, reliability, and teamwork are essential to succeed in this role.

Qualifikationen

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude at all times.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent preferred.
• Must be 18 years of age or older.

Aufgaben

• Greet members, prospective members and guests by providing exceptional customer service.
• Handle all front desk related activities including answering phones and assisting callers with questions.
• Check ID and Member barcodes into the system; sign up new members.
• Take prospective members on a tour of the club.
• Facilitate updates to member accounts.
• Respond to member questions and concerns promptly and escalate as needed.
• Maintain neatness and cleanliness of the club.
• Monitor safety and cleanliness of the club environment.
• Thoroughly clean and sanitize restrooms, locker rooms, fitness equipment and gym floor.
• Stock locker rooms with supplies and paper products.
• Report broken or missing amenities or equipment to the Club Manager.
• Follow Lost and Found policy and return lost property.

Kenntnisse

Customer service

Positive attitude

Punctuality

Reliability

Active listening

Communication

Problem solving

Teamwork

Ausbildung

High School diploma/GED equivalent

Tools

Basic computer proficiency

Jobbeschreibung

Job Summary

This job is full time and will require you work one weekend day. Shift is 2pm to 10pm.

Essential Duties and Responsibilities

• Greet members, prospective members and guests by providing exceptional customer service
• Handle all front desk related activities not limited to:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check ID and Member barcodes into the system
  • New member sign-up
  • Take prospective members on a tour of the club
• Facilitate needed updates to member’s accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
• Assist in maintaining the neatness and cleanliness of the club
• Assist in monitoring for safety of persons and cleanliness in the club
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
• Stock locker rooms with proper supplies/paper products.
• Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
• Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

• Customer service background preferred
• Basic computer proficiency
• A passion for fitness and health
• Upbeat and positive attitude at all times
• Punctuality and reliability is a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent preferred
• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person with members and answering incoming membership calls
• Must be able to occasionally lift up to 50 lbs
• Will dilute and clean with chemicals during shift
• Clean and sanitize equipment and often used surfaces in the club
• Monitor club and assist members throughout entirety of shift