Weekend Security & Guest Services Officer

Harvard Protection Services; New York (NY); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Health & welfare

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services seeks a Customer Service Officer to deliver professional, customer-focused security and life safety services for people and property. The role emphasizes a professional demeanor, strong communication, and adherence to building policies.

The position requires a high school diploma, security licenses, reliable transportation, and the ability to obtain a security guard license. Schedule includes weekend shifts with pay of USD 19.30 per hour.

Qualifications

• State or municipality mandated security officer licenses.
• Minimum High School Diploma, GED or the equivalent.
• Reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Neat and professional appearance.
• Computer skills and ability to operate security and communication devices.
• Write routine correspondence and incident reports.
• Previous contract security, law enforcement, military or customer service experience helpful.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment and detect suspicious and unsafe activity.
• Familiarize with incoming/outgoing traffic and know customers, tenants, visitors, and guests.
• Greet customers, visitors, staff, tenants, and guests professionally.
• Answer questions and assist guests and employees in a customer-focused manner.
• Answer all phones in a professional manner.
• Permit authorized persons to enter property and monitor entrances/exits.
• Know and enforce facility policies within required limits.
• Perform required patrols of designated areas on foot or in vehicle.
• Observe departing personnel to protect company property and ensure proper removal.
• Follow emergency action planning and procedures.
• Monitor alarms and systems as required.
• Prepare reports on accidents, incidents, and suspicious activities.

Skills

Communication

Professional demeanor

Customer service

Licenses

Patrol skills

Phone etiquette

Observational skills

Reliability

Education

High School Diploma or GED

Job description

Harvard Protection Services seeks a Customer Service Officer to deliver professional, customer-focused security and life safety services for people and property. The role emphasizes a professional demeanor, strong communication, and adherence to building policies.

The position requires a high school diploma, security licenses, reliable transportation, and the ability to obtain a security guard license. Schedule includes weekend shifts with pay of USD 19.30 per hour.