Weekend Route Dispatcher & Logistics Coordinator

Capstone Logistics, LLC; Aston Township (PA); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Capstone Logistics, LLC in Aston, PA is seeking a Logistics Coordinator to manage vendor dispatches and customer communications. The role focuses on timely deliveries, accurate scheduling, and coordination with independent contractors to meet service expectations.

Shifts include Saturday 4 PM–12 AM and additional evenings Monday, Thursday, and weekend; pay is $22 per hour. The candidate will use dispatch software, maintain documentation, and support the customer service team during peak seasons.

Formación

• Excellent verbal communication and problem solving skills.
• Computer skills including Microsoft Word, Outlook, Excel.
• Interpersonal skills and ability to foster teamwork and motivate others.
• Accurately and quickly able to read maps.

Responsabilidades

• Schedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs, using telephones and dispatch software.
• Communicates all pertinent data (customer's locations, type of pickup, scanning requirements, temperature requirements, ect.) to vendors at the time of dispatch.
• Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
• Serve as a contact person for all vendors within their route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
• Manage contact with vendors to ensure all routes are covered, as needed.
• Determine responses needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
• Communicate Chain of Custody standards (location scanning, specimens handling, parcel scanning, ect.) as required by Capstone Logistics customers.
• Resolve vendor problems or grievances and refer to vendor management, if further assistance is needed.
• Evaluate importance of incoming telephone calls and prioritize accordingly.
• Provide support to the customer service team, on an as needed basis or during peak season.
• Ensure that the policies and procedures, as defined in the Independent Contractor Operating Agreement, are consistently followed.
• Makes decisions and takes the necessary actions to determine the most appropriate delivery methods to meet or exceed the customer's service expectations.
• Maintain accurate documentation, on the status of each job within the dispatch POD, manages distribution of work, and ensures documentation is complete before jobs are cleared.

Conocimientos

Verbal communication

Problem solving

Computer skills

Interpersonal skills

Map reading

Herramientas

Microsoft Word

Outlook

Excel

Descripción del empleo

Capstone Logistics, LLC in Aston, PA is seeking a Logistics Coordinator to manage vendor dispatches and customer communications. The role focuses on timely deliveries, accurate scheduling, and coordination with independent contractors to meet service expectations.

Shifts include Saturday 4 PM–12 AM and additional evenings Monday, Thursday, and weekend; pay is $22 per hour. The candidate will use dispatch software, maintain documentation, and support the customer service team during peak seasons.