Weekend Receptionist

Polaris Rehabilitation and Care Center; Cheyenne, Northern (WY, KY); Hybrid; USD 16,531,000 - 33,062,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid Time Off (PTO)

401(k) retirement plan

Care Cash Program

Employee Referral Bonus Program

Training and professional development

Opportunities for career advancement

Job summary

Polaris Rehabilitation & Care Center in Cheyenne, Wyoming is seeking a friendly Weekend Receptionist to join our front desk team. You will greet residents, families, visitors and staff, answer phones, and provide general administrative support to keep the facility running smoothly.

This weekend role requires dependable scheduling, a professional, compassionate demeanor, and the ability to maintain confidentiality while helping guests navigate the facility and direct inquiries to the appropriate

Qualifications

• High school diploma or equivalent preferred.
• Weekend availability/consistent weekend schedule required.
• Excellent customer service and interpersonal skills.
• Friendly, professional and welcoming personality.
• Strong verbal and written communication skills.
• Dependable and punctual.
• Ability to manage multiple responsibilities and interruptions professionally.
• Basic computer skills and ability to learn facility systems.

Responsibilities

• Greet residents, families, visitors, employees, and other guests in a friendly and professional manner.
• Answer incoming telephone calls promptly and professionally and direct to the appropriate department.
• Provide general clerical and administrative support.
• Maintain an organized, clean, and professional reception area.
• Assist with visitor sign-in and mail/packages, and support weekend facility operations.

Skills

Customer service

Interpersonal skills

Phone etiquette

Front desk experience

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Weekend Receptionist

Polaris Rehabilitation & Care Center | Cheyenne, Wyoming
Weekend Position

Why Join Polaris Rehabilitation & Care Center?

At Polaris Rehabilitation & Care Center, our Receptionist is often the first person residents, families, visitors, applicants, and community partners interact with when they enter our facility.

We are seeking someone who can create a welcoming first impression while providing dependable administrative support to our residents, families, employees, and leadership team.

Consistent weekend opportunity
Supportive, team-oriented work environment
Opportunity to gain experience in healthcare and senior living
Leadership that values and supports staff
Meaningful work where your interactions make a difference

Position Overview

Polaris Rehabilitation & Care Center is seeking a friendly, dependable, and professional Weekend Receptionist to join our team in Cheyenne, Wyoming.

The Weekend Receptionist serves as the primary point of contact at the front desk and plays an important role in creating a welcoming, organized, and professional environment throughout the facility.

This position is responsible for greeting and assisting residents, families, visitors, employees, applicants, vendors, and other guests; answering and directing telephone calls; providing general administrative support; and assisting facility leadership with front-office responsibilities.

Because this position provides weekend front-desk coverage, dependability and consistent weekend availability are essential.

Key Responsibilities

Reception & Customer Service

• Greet residents, families, visitors, employees, applicants, vendors, and community partners in a friendly and professional manner

• Create a positive and welcoming first impression for everyone entering the facility

• Assist visitors with general questions and direct them to the appropriate department or team member

• Provide courteous and professional customer service in person and over the telephone

• Maintain awareness of activity within the front entrance and reception area

• Assist residents and families with general non-clinical questions and direct clinical concerns to the appropriate nursing or leadership team member

• Help maintain a welcoming environment where residents and families feel valued and cared for

Telephone & Front Desk Operations

• Answer incoming telephone calls promptly and professionally

• Direct calls to the appropriate department or employee

• Take accurate messages and ensure they are communicated appropriately

• Monitor the front desk and main entrance during assigned hours

• Assist with visitor sign-in and other established entrance procedures

• Receive deliveries and notify appropriate departments

• Maintain an organized, clean, and professional reception area

• Follow established procedures for handling inquiries and requests for information

Administrative Support

• Assist with general clerical and administrative responsibilities as assigned

• Organize, copy, scan, file, and distribute documents

• Assist with preparing packets, forms, correspondence, and other facility materials

• Receive and distribute mail, packages, and internal communications

• Maintain appropriate front-desk logs and documentation

• Assist facility leadership and department managers with administrative projects as assigned

• Support weekend facility operations by communicating information to the appropriate team members

Resident & Family Experience

• Develop positive and professional relationships with residents and families

• Provide residents and visitors with assistance navigating the facility

• Listen respectfully to resident and family questions or concerns and communicate them to the appropriate staff member

• Maintain resident privacy, dignity, and confidentiality

• Demonstrate patience, compassion, and professionalism when interacting with seniors and their families

• Recognize that every front-desk interaction contributes to the overall resident and family experience

Safety & Confidentiality

• Maintain confidentiality of resident, employee, and facility information

• Follow applicable privacy requirements and facility confidentiality policies

• Do not release resident or employee information without appropriate authorization

• Follow facility visitor, security, emergency, and safety procedures

• Promptly communicate unusual activity, safety concerns, or emergency situations to appropriate facility personnel

• Maintain professional boundaries when handling sensitive information

Teamwork & Professionalism

• Work collaboratively with nursing, administration, Human Resources, admissions, social services, dietary, activities, and other departments

• Maintain dependable attendance and arrive on time and prepared for scheduled weekend shifts

• Communicate professionally with residents, families, visitors, coworkers, and leadership

• Demonstrate flexibility and willingness to assist with facility needs

• Maintain a professional appearance and demeanor

• Participate in required training and facility education

• Perform additional receptionist and administrative responsibilities as assigned

Qualifications

• High school diploma or equivalent preferred

• Previous receptionist, front-desk, administrative, customer-service, hospitality, healthcare, or senior-living experience preferred but not required

• Ability to consistently work the required weekend schedule

• Excellent customer-service and interpersonal skills

• Friendly, professional, and welcoming personality

• Strong verbal and written communication skills

• Dependable and punctual

• Strong organizational skills and attention to detail

• Ability to manage multiple responsibilities and interruptions professionally

• Comfortable answering multi-line telephone systems and using standard office equipment

• Basic computer skills and ability to learn facility systems

• Ability to maintain confidentiality and handle sensitive information professionally

• Ability to communicate compassionately with seniors and their families

• Ability to remain calm and professional in a fast-paced healthcare environment

Benefits

• Competitive compensation

• Health, dental, and vision insurance for eligible employees

• Paid Time Off (PTO) for eligible employees

• 401(k) retirement plan

• Care Cash Program

• Employee Referral Bonus Program

• Supportive and collaborative work environment

• Training and professional development opportunities

• Opportunities for career advancement

Grow With Us

The Weekend Receptionist position is a great opportunity to gain experience within healthcare, senior living, administration, customer service, and facility operations.

At Polaris Rehabilitation & Care Center, we believe in recognizing employees who demonstrate reliability, professionalism, strong customer service, and a willingness to learn.

Whether you are beginning your career or bringing previous administrative or customer-service experience, we want to provide an environment where you can continue developing your skills and exploring opportunities for advancement.

About Us

Polaris Rehabilitation & Care Center proudly serves the Cheyenne, Wyoming community, providing skilled nursing, rehabilitation, long-term care, and post-acute services.

Our mission is simple:

To Make Every Resident Feel Cared For.

That mission begins the moment someone walks through our doors. Our Receptionist helps create the welcoming, professional, and compassionate environment we want every resident, family member, and visitor to experience.

Equal Opportunity Employer

Polaris Rehabilitation & Care Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic in accordance with applicable federal, state, and local laws.

Reasonable Accommodation

Polaris Rehabilitation & Care Center is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. Applicants requiring assistance should contact Human Resources.

Physical Requirements

• Ability to sit and work at a reception desk for extended periods

• Ability to periodically stand and walk throughout the facility

• Ability to operate a telephone, computer, printer, scanner, and other standard office equipment

• Ability to communicate effectively in person, by telephone, and electronically

• Ability to perform routine clerical and administrative responsibilities

• Ability to perform the essential functions of the position with or without reasonable accommodation