Weekend Overnight Closer

Planet Fitness - Cambridge Fitness; Mentor (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Health insurance

Job summary

Planet Fitness Cambridge Fitness seeks a friendly Team Member to deliver a superior member experience at the front desk and greet members, guests and prospective members with enthusiasm.

You will handle phone inquiries, process sign-ups, give tours, manage account updates, and help keep the club clean while upholding Planet Fitness' positive culture and mentorship opportunities. This role supports growth and team collaboration.

Qualifications

• High School diploma or GED required.
• Must be 18 years of age or older.
• Strong customer service skills and a positive attitude.
• Basic computer proficiency.

Responsibilities

• Greet members, guests and prospective members with exceptional service.
• Handle front desk duties including answering phones and member check-in.
• Assist with new member sign-ups and tours.
• Help with account updates and respond to questions professionally.
• Maintain a clean and welcoming club environment.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Active listening

Diplomacy

Teamwork

Empathy

Education

High School Diploma or GED

Job description

Team Member-

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Team Member Benefits

• Free black card membership
• Mentorship
• Opportunities for advancement
• Ongoing leadership training
• Full time employee health insurance

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

COVID-19 precautions

• Sanitizing, disinfecting, or cleaning procedures in place

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.