Team Member

Planet Fitness - OH Christie Group; Delaware (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Free black card membership

Access to company Audible account

Ongoing leadership training

Full-time employee health insurance

Free staff lunch each month

Personal Finance class

401K with up to 4% match

Job summary

A leading fitness franchise in Delaware is seeking a Team Member to provide exceptional customer service to members and guests. Responsibilities include greeting members, handling front desk tasks, and maintaining a positive atmosphere. Ideal candidates will have a passion for fitness, strong customer service skills, and the ability to empathize with others. Opportunities for advancement and employee benefits are provided.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact positively.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions.

Responsibilities

• Greet members, providing exceptional customer service.
• Handle front desk activities, including answering phones.
• Check members in and manage new member sign-ups.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns professionally.
• Assist in maintaining club cleanliness.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Diplomacy in interactions

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Free black card membership

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We are the winner of the 2019 nationally recognized people first award for Planet Fitness! We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Leadership Mission Statement: "Empowering our servant hearts to transform Lives"

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner, check members in, new member sign-ups, and take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language

Benefits

• Access to company Audible account
• Opportunities for advancement
• Ongoing leadership training
• Full-time employee health insurance
• Free staff lunch each month
• Personal Finance class
• 401K with up to 4% match (full-time team members)

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.