Weekend Member Services Representative

Planet Fitness; Helena (MT); On-site; USD 10,000 - 60,000; Full time

Job summary

Planet Fitness is seeking a Weekend Member Services Representative to provide exceptional customer service and support to members and guests. This role focuses on creating a positive member experience through friendly interactions, managing memberships, and ensuring the club remains clean and welcoming. Ideal candidates have a customer service background, are passionate about fitness, and possess strong interpersonal skills.

Benefits

Opportunity to contribute to a healthier Planet

Work with a talented and dynamic team

Qualifications

• Customer service background preferred.
• Passion for fitness and health.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Utilize POS system to assist with memberships and customer inquiries.
• Maintain cleanliness and orderliness of the front desk and lobby areas.

Skills

Customer service

Basic computer proficiency

Positive attitude

Empathy

Problem solving

Strong listening skills

Education

High School diploma/GED equivalent

Job description

Our Job Opening We are searching for a Weekend Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Some of your responsibilities will include: Customer Service/Front Desk Activities

• Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.

Member Accounts Utilize POS system to assist with new membership cards, change of address and billing or payment questions. Club Cleanliness and Maintenance

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.

Physical Demands/Requirements

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.

Why you should join Planet Fitness!

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work hard and play hard with an amazing group of talented, dynamic professionals!