Future Opening: Member Services Representative

Planet Fitness; New York; On-site; USD 30,000 - 40,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to provide excellent customer service and create a positive experience for members and guests. The role involves front desk activities, assisting with account management, and maintaining club cleanliness. Ideal candidates are passionate about fitness, reliable, and possess strong communication skills.

Qualifications

• Customer service experience preferred.
• Must be 18 years or older.
• Punctuality and reliability are essential.

Responsibilities

• Greet members and prospective members, providing exceptional customer service.
• Handle front desk activities and assist with member account updates.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Basic computer skills

Problem solving

Strong listening skills

Positive attitude

Job description

Future Opening: Member Services Representative

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including:
  • Answer phones in a friendly manner and assist callers with questions.
  • Check members into the system.
  • Sign up new members.
  • Take prospective members on tours.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns professionally and promptly, escalating to the Assistant Manager or Manager as needed.
• Assist in maintaining the cleanliness and neatness of the club.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• A passion for fitness and health.
• Positive and upbeat attitude!
• Punctuality and reliability are essential.
• Excellent customer service skills; able to interact positively and professionally with members and co-workers, exceeding expectations.
• Strong listening skills with the ability to empathize and solve problems.
• Diplomatic in all interactions, using appropriate language and behavior.
• Must be 18 years or older.

Physical Demands

• Standing and walking continuously during shifts.
• Talking in person or on the phone regularly.
• Occasionally lift up to 50 lbs.
• Occasionally encounter toxic chemicals during shifts.

Planet Fitness is committed to enhancing people's lives through affordable, high-quality fitness experiences. We seek inspiring, motivated, and fun-loving individuals to join our team. With over 2,000 locations worldwide, we are always looking for talented people to help us cultivate the Judgement Free Zone and shape our brand's future.

Our mission is to provide a tool—our product—that inspires and motivates members. If you want to make a difference in people's lives, join us. Be part of the Judgement Free Zone and experience the rewarding feeling of making a positive impact.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at franchise locations are employed by the franchisee, not PFHQ (the franchisor). Each franchisee is responsible for compliance with applicable laws regarding employment terms.

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EARN RAVE REVIEWS

Our customer service philosophy is to exceed member expectations and create raving fans. We want members to love their experience and recognize our team members for their positive impact. Our Golden Thumb Award highlights team members who go above and beyond, like Brett, a motivated trainer in PA, who inspires others despite personal challenges.