Weekend Library Specialist (Part-time)

Stanford University; Palo Alto (CA); On-site; USD 32,000 - 58,000; Part time

Job summary

Stanford University’s Cecil H. Green Library seeks a Weekend Library Specialist to provide frontline customer service, assist with circulation, and support the Media Center and catalog operations.

The role is 20 hours per week, Friday through Sunday, with a 50% schedule and overtime during intersessions. As part of the Circulation team, you will help patrons locate materials, process checkouts and returns, assist with registration, and handle basic building duties while maintaining a welcoming,

Qualifications

• Two-year college degree plus one year in an academic library.
• Experience interacting with patrons.
• Strong communication and computer skills.
• Ability to lift up to 10 pounds and work extended hours.

Responsibilities

• Staff public service desks and assist library users with catalog navigation.
• Process routine circulation transactions and issue borrowing cards.
• Assist with visitor registration and bag inspections as needed.
• Support Media Center and digitization projects when assigned.
• Perform shelving, inventory, and shelf maintenance tasks.

Skills

Customer service

English communication

Computer literacy

Interpersonal skills

Education

Two-year college degree + 1+ years library experience

Tools

Library catalog

Google Suite

Microsoft Outlook

Slack

Job description

About Stanford Libraries:

Stanford Libraries is a network of over 15 libraries with over 400 employees. We are committed to fueling the teaching, learning and research across Stanford by acquiring, stewarding, and making available a robust collection, currently in excess of 12 million items. Everyone in the organization plays a vital role in fulfilling that objective. Our dedication to discoverability and information management also has us engaged in dynamic global partnerships. We are constantly building and strengthening our organization, and we recognize striving for excellence is a marathon and not a sprint. We are constantly trying to strike the right pace and admit there are times when we find ourselves at a fast jog. While we hope to always find candidates who fit within our organization, what we truly seek is someone who will add to our culture, our profession as well as the greater academic arena. We are invested in the success of our teams and the individuals who represent Stanford Libraries.

About the Position:

Stanford Libraries is seeking a collaborative, dynamic, and service-oriented Weekend Library Specialist to provide outstanding frontline customer services for the Library Circulation team at the Cecil H. Green Library. This position is 50% (20 hours per week), with a Friday-Sunday schedule. Libraries values are rooted in a commitment of mutual respect, the idea that every member of the staff has something to contribute, and that learning is constant. We seek a team member who is ready to share their skills and perspectives in a highly collaborative environment. We value colleagues who perform effectively in and contribute successfully to a diverse, multicultural workplace environment.

The Weekend Library Specialist is a member of the Circulation team and is primarily responsible for staffing public service desks, providing direct customer service for most of each shift. This position develops a broad understanding of library services, policies, resources, and facilities and effectively communicates that information to library users. The Specialist assists patrons with locating materials, navigating the library catalog, and finding resources within the building. Responsibilities include answering a wide range of library- and campus-related questions, processing routine circulation transactions such as checking materials in and out, and providing general support to library visitors. As a backup to the Welcome Desk, the Specialist also assists with visitor registration and bag inspections. When assigned to the Media Center, the Specialist supports patrons in using media collections (including microfilm, DVDs, and video games) and related equipment. The Specialist makes referrals to supervisors and other library departments as needed and engages Public Safety during emergencies or security-related incidents.

When serving in a backup capacity at service points, the Specialist also assists with a variety of behind-the-scenes library operations. These duties may include picking requested books from the stacks, processing new materials, preparing returned items for circulation, and supporting collection management projects in the stacks, such as shelf maintenance, identifying items that require record updates, shifting collections, and shelving materials. The Specialist may also assist the Media Center with operational projects and patron support.

In support of the Resource Sharing & Digital Delivery team, the Specialist may retrieve materials for interlibrary lending and scan book chapters or journal articles to create digital PDF copies for patrons.

We are seeking a dependable, adaptable, and communicative individual who enjoys providing excellent customer service, collaborating with colleagues, and learning new skills. The ideal candidate is comfortable working independently, takes initiative, and is committed to creating a welcoming and positive experience for library users.

Work Schedule:

Academic Year: 50% schedule:

Fridays 10:45am-7:45pm

Saturdays 9:45am-6:45pm (includes 1-hr meal break)

Sundays 12pm-4pm

During intersessions (week between academic quarters) and summers, hours will change due to building schedule changes. Overtime hours will be required at least 1 weekend per quarter to help staff extra building hours for exam weeks. Overtime: On days when the library has extended hours, it will be expected that staff work overtime.

Core Duties:

Public Interaction, including job duties such as:

• Perform routine circulation functions such as checking books out to users and managing holds and returned books
• Perform routine library privileges services (such as issuing and updating access and borrowing cards) according to established policies and procedures
• Assist patrons with access problems, route problems to supervisor
• Release keys and combinations to assigned study spaces and lockers
• Answer informational questions in person and via email with clarity, accuracy and professionalism
• Instruct users in the use of library catalog and other basic informational resources

Materials Processing, may include job duties such as:

• Receive and prepare new acquisitions and items paged from off-auxiliary libraries
• Process new books prior to shelving and notify requesting patrons of availability
• Process new periodicals and newspapers for bindery or boxing, or maintain shelving
• May assist with digitization, book retrieval, searches and inventory projects

Collection Maintenance, may include job duties such as:

• Screen and evaluate circulated materials for a variety of treatment options (i.e. repair, bindery)
• Perform searches for missing items
• Perform and monitor material transfers between locations
• Perform stacks maintenance activities (shelving, shifting, book pulling) and quality control checks on stacks
• Use regular reports to identify materials needing record updates or transfers

Computing Support, including job duties such as:

• Use on a daily basis common computer programs such as word processing, spreadsheets, Google Suite, Microsoft Outlook, Slack and internet browsers.
• Monitor library email account and reports
• Assist users and perform basic troubleshooting for library technology such as photocopiers, printers, microfiche readers, etc.

Building duties, may include job duties such as:

• Opening and/or closing activities such as managing doors, lights and computers
• May perform walk-throughs to monitor or clear the building of all patrons
• Investigate door alarms, report building or patron incidents to supervisors, Facilities and/or public safety as appropriate

Assist in supervision, including job duties such as:

• May assist with training student or hourly staff in routine service desk operations or routine collection maintenance activities, usually through demonstrating, shadowing, or answering questions. May assist supervisor in hiring activities.

Other duties may also be assigned

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

MINIMUM REQUIREMENTS

Education and Experience:

• Two-year college degree plus one or more years of experience in an academic library, or equivalent combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Experience with direct interaction with patrons
• Demonstrated computer literacy with word processing, spreadsheets and communication software such as email
• Demonstrated interpersonal and organizational skills
• Able to apply judgment in choosing procedures and evaluating alternatives
• Demonstrated ability to perform detailed tasks accurately and efficiently
• Possess strong communication skills in English
• Demonstrated ability to be flexible and work well under pressure
• Record of excellent attendance
• Knowledge of or ability to learn call number systems
• Experience using or ability to learn library specific applications needed to complete tasks

Physical Requirements:

• Ability to push a cart weighing up to 650 lbs. that requires an initial push force up to 70 lbs.
• Ability to work in an environment that is dusty and or moldy
• Ability to lift books that are up to 10 pounds
• Ability to kneel and reach
• Must be able to stand for many hours

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Working Conditions:

• May work in confined spaces and at heights 4-10 feet; be exposed to dust and mold; work extended hours, evenings and weekends.

Work Standards:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu/

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University’s research, teaching and clinical missions. We believe Stanford’s future success will be shaped by the diverse perspectives, unique experiences, and inclusive culture of its community.

The expected pay range for this position is $22.48 - $41.97 per hour. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

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