Weekend IT Support Specialist — On-Site

DigiOffice LLC; Johns Creek (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Job summary

DigiOffice LLC is seeking a reliable, customer-focused Service Desk Analyst for weekend on-site support in Johns Creek, GA. You will be the first point of contact for end-user IT requests, troubleshoot issues, and document tickets to ensure a smooth support experience.

The ideal candidate is tech-savvy, can work independently with limited supervision, and communicates clearly and professionally under pressure. Applicants must be eligible to work in the United States.

Qualifications

• Experience in a service desk, help desk, desktop support, or IT support role preferred.
• Basic understanding of computer hardware, software, OS, network, and common business apps.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service mindset and ability to work with users at all technical levels.
• Ability to work independently during weekend shifts with limited supervision.
• Strong attention to detail when documenting tickets and resolutions.
• Ability to remain calm, professional, and organized while handling multiple requests.

Responsibilities

• Serve as the first point of contact for end-user tech support during weekend shifts.
• Troubleshoot and resolve service desk tickets related to hardware, software, network, login, and access issues.
• Provide support via phone, email, ticketing system, remote tools, or in person.
• Document issues, steps taken, resolutions, and follow-up actions in the system.
• Escalate unresolved issues to the appropriate technical team or supervisor.
• Track open tickets and follow up to ensure full resolution.
• Maintain professionalism, patience, and customer service during weekend coverage.
• Follow IT support procedures, security practices, and client standards.
• Assist with basic account support, password resets, equipment troubleshooting, and app access.

Skills

Service desk experience

Hardware & software basics

Troubleshooting

Communication skills

Customer service mindset

Independent weekend work

Documentation accuracy

Tools

Ticketing system

Microsoft 365

Outlook

Teams

Job description

DigiOffice LLC is seeking a reliable, customer-focused Service Desk Analyst for weekend on-site support in Johns Creek, GA. You will be the first point of contact for end-user IT requests, troubleshoot issues, and document tickets to ensure a smooth support experience.

The ideal candidate is tech-savvy, can work independently with limited supervision, and communicates clearly and professionally under pressure. Applicants must be eligible to work in the United States.