Weekend HVAC Customer Service Specialist

Horne HVAC Charlotte; Belmont (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Four-day workweek

Three days off

Performance bonuses

Training & development

Career advancement

Team events

Annual celebrations

Job summary

Horne Heating and Air Conditioning in Belmont, NC is seeking a Weekend Customer Service Representative to support our HVAC customers during a Friday through Monday schedule. You will handle calls, schedule service, and coordinate with dispatchers to ensure timely responses.

The role offers a consistent four-day workweek with three consecutive days off, opportunities for bonuses, ongoing training, and career advancement in a family‑owned company with a long-standing local presence.

Qualifications

• Two or more years of customer service, call center, or office experience.
• Ability to work Friday, Saturday, Sunday, and Monday schedules.
• Excellent communication and a friendly phone presence.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Assist homeowners with HVAC service, maintenance, and appointment requests.
• Schedule service calls, estimates, and maintenance appointments.
• Enter customer and service information accurately into the system.
• Communicate appointment confirmations and changes to customers.

Skills

Customer service

Call center

Office experience

Tools

Microsoft Office

CRM systems

ServiceTitan

Job description

Horne Heating and Air Conditioning in Belmont, NC is seeking a Weekend Customer Service Representative to support our HVAC customers during a Friday through Monday schedule. You will handle calls, schedule service, and coordinate with dispatchers to ensure timely responses.

The role offers a consistent four-day workweek with three consecutive days off, opportunities for bonuses, ongoing training, and career advancement in a family‑owned company with a long-standing local presence.