Weekend Customer Service Representative

Horne HVAC Charlotte; Belmont (NC); In loco; USD 25.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Four-day workweek

Three days off

Performance bonuses

Training & development

Career advancement

Team events

Annual celebrations

Descrizione del lavoro

Horne Heating and Air Conditioning in Belmont, NC is seeking a Weekend Customer Service Representative to support our HVAC customers during a Friday through Monday schedule. You will handle calls, schedule service, and coordinate with dispatchers to ensure timely responses.

The role offers a consistent four-day workweek with three consecutive days off, opportunities for bonuses, ongoing training, and career advancement in a family‑owned company with a long-standing local presence.

Competenze

• Two or more years of customer service, call center, or office experience.
• Ability to work Friday, Saturday, Sunday, and Monday schedules.
• Excellent communication and a friendly phone presence.

Mansioni

• Answer incoming customer calls professionally and courteously.
• Assist homeowners with HVAC service, maintenance, and appointment requests.
• Schedule service calls, estimates, and maintenance appointments.
• Enter customer and service information accurately into the system.
• Communicate appointment confirmations and changes to customers.

Conoscenze

Customer service

Call center

Office experience

Strumenti

Microsoft Office

CRM systems

ServiceTitan

Descrizione del lavoro

Horne Heating and Air Conditioning

Belmont, NC

Full-Time | Friday through Monday

Schedule

• Friday: 8:00 AM-7:00 PM
• Saturday: 7:00 AM-6:00 PM
• Sunday: 7:00 AM-6:00 PM
• Monday: 8:00 AM-7:00 PM
• Tuesday through Thursday: Off

Pay: $18.00-$24.00 per hour, depending on experience

Join Our Weekend Customer Service Team

Horne Heating and Air Conditioning is looking for a friendly, dependable Weekend Customer Service Representative to support our HVAC customers during our Friday through Monday schedule.

If you enjoy helping people, answering phones, staying organized, and providing excellent customer service, this is a great opportunity to enjoy a consistent four-day workweek with three consecutive weekdays off.

Since 1983, Horne Heating and Air Conditioning has served homeowners throughout the Charlotte area. As a family‑owned company, we take pride in providing dependable service while creating a supportive workplace for our employees.

Why Join Horne Heating and Air Conditioning?

• $18.00-$24.00 per hour, based on experience
• Consistent four-day workweek, Friday through Monday
• Three consecutive days off every Tuesday, Wednesday, and Thursday
• Performance incentives and bonus opportunities
• Ongoing training and professional development
• Opportunities for career advancement
• Supportive leadership and team-oriented environment
• Quarterly team events and annual company celebrations

What You'll Do

• Answer incoming customer calls professionally and courteously
• Assist homeowners with HVAC service, maintenance, and appointment requests
• Schedule service calls, estimates, and maintenance appointments
• Gather and accurately enter customer and service information
• Communicate appointment confirmations, updates, and scheduling changes
• Coordinate with dispatchers, technicians, and other team members
• Follow up with customers regarding estimates and service needs
• Handle customer questions and concerns calmly and professionally
• Maintain accurate records in the company's customer management system
• Help ensure customers receive timely assistance, especially during busy weekend hours

What We're Looking For

• Two or more years of customer service, call center, or office experience preferred
• Ability to consistently work Friday, Saturday, Sunday, and Monday during the scheduled hours
• Excellent communication skills and a friendly, professional phone presence
• Strong organizational skills and attention to detail
• Ability to multitask and manage changing priorities
• Comfortable using computers, Microsoft Office, and customer management systems
• Dependable, punctual, and able to work effectively with limited supervision
• Ability to handle frustrated customers with patience and professionalism
• Positive attitude and commitment to providing excellent customer service

Preferred But Not Required

• Experience in HVAC, plumbing, electrical, or home services
• Familiarity with ServiceTitan or similar scheduling software
• Previous appointment scheduling or outbound customer follow-up experience
• Bilingual English and Spanish communication skills

Build Your Career With Horne Heating and Air Conditioning

At Horne Heating and Air Conditioning, our values of Honesty, Opportunity, Recognition, Neighborly, and Empowerment guide how we serve our customers and support our employees.

If you're looking for a consistent weekend-focused schedule, competitive pay, and an opportunity to grow with an established company, we'd like to hear from you.

Candidates will be required to pass a background check and pre-employment drug screening upon being given a conditional offer of employment

Salary: $18.00 - $24.00 per hour