Weekend HVAC Customer Service Specialist

Horne Heating and Air Conditioning Inc.; Belmont (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Performance incentives and bonus

Ongoing training and professional开发

Opportunities for career advancement

Supportive leadership and team-focused

Quarterly team events and annualCelebr

Job summary

Horne Heating and Air Conditioning in Belmont, NC, is hiring a Weekend Customer Service Representative to support HVAC customers Friday through Monday. The role offers a consistent four-day workweek, with three days off, and pay ranging from $18.00 to $24.00 per hour based on experience.

Join a family-owned company serving the Charlotte area since 1983. You will handle calls, schedule visits, enter data, and maintain records, all while delivering friendly, professional service to homeowners

Qualifications

• Two or more years of customer service, call center, or office experience preferred.
• Ability to consistently work Friday, Saturday, Sunday, and Monday during the scheduled hours.
• Excellent communication skills and a friendly, professional phone presence.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage changing priorities.
• Comfortable using computers, Microsoft Office, and customer management systems.
• Dependable, punctual, and able to work effectively with limited supervision.
• Ability to handle frustrated customers with patience and professionalism.
• Positive attitude and commitment to providing excellent customer service.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Assist homeowners with HVAC service, maintenance, and appointment requests.
• Schedule service calls, estimates, and maintenance appointments.
• Gather and accurately enter customer and service information.
• Communicate appointment confirmations, updates, and scheduling changes.
• Coordinate with dispatchers, technicians, and other team members.
• Follow up with customers regarding estimates and service needs.
• Handle customer questions and concerns calmly and professionally.
• Maintain accurate records in the company's customer management system.
• Help ensure customers receive timely assistance, especially during busy weekend hours.

Skills

Customer service

Call center

Office experience

Communication skills

Organizational skills

Multitasking

Computer proficiency

Tools

Microsoft Office

ServiceTitan

Customer management systems

Job description

Horne Heating and Air Conditioning in Belmont, NC, is hiring a Weekend Customer Service Representative to support HVAC customers Friday through Monday. The role offers a consistent four-day workweek, with three days off, and pay ranging from $18.00 to $24.00 per hour based on experience.

Join a family-owned company serving the Charlotte area since 1983. You will handle calls, schedule visits, enter data, and maintain records, all while delivering friendly, professional service to homeowners