Weekend Garage Supervisor: Guest Experience Lead

VPNE; Boston (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

VPNE is seeking a Supervisor to lead an energetic operation with enthusiastic team members, delivering safe, friendly, high‑quality service to guests and ensuring efficient daily workflows.

The role includes assisting in staffing, handling escalated needs, and maintaining VPNE uniform standards, with a Saturday and Sunday shift from 3pm to 11pm, requiring a valid driver's license and the ability to pass background checks.

Qualifications

• Prior supervisory experience preferred
• Friendly and Outgoing
• Able to smile during customer interactions
• Possess an upbeat personality, willingness to go the extra mile, and a strong work ethic
• Maintain uniform standards when on job premises
• Ability to run and move quickly
• Ability to organize cars efficiently
• Ability to stand for long periods of time
• Ability to safely operate vehicles and pass a driving test
• Ability to lift a minimum of 50 lbs.
• Be at least 18 years of age
• Possess a valid Driver’s License in state of residency
• Be able to pass a criminal background check and RMV check
• Ability to create relationships with customers
• Be organized
• Clean driving record deemed insurable by VPNE's current insurance provider

Responsibilities

• Ensures team members and guests are safe at all times.
• If needed - operates vehicles in a safe manner to minimize the potential for accidents.
• Oversees the tracking of keys and vehicles throughout the garage.
• Ensures all team members are providing exceptional guest experiences to every guest by smiling at, greeting and helping every guest as they enter the garage.
• Sets the tone for the workplace by keeping an upbeat attitude.
• Must be enthusiastic about the job, creating a positive environment for the team members and customers to enjoy.
• Helps team members to remember to always use approved language choices.
• Communicate with other co-workers to inform each other of the organizational plan constructed when the shift is over.
• Must set an example by looking sharp at all times and helping team members understand how to successfully adhere to VPNE’s uniform guidelines.
• Oversee team members to keep a professional work area.

Skills

Team leadership

Customer service

Positive attitude

Communication

Job description

VPNE is seeking a Supervisor to lead an energetic operation with enthusiastic team members, delivering safe, friendly, high‑quality service to guests and ensuring efficient daily workflows.

The role includes assisting in staffing, handling escalated needs, and maintaining VPNE uniform standards, with a Saturday and Sunday shift from 3pm to 11pm, requiring a valid driver's license and the ability to pass background checks.