WEEKEND EVENINGS Admissions Clerk

Mental Health Resource Center; Jacksonville (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Mental Health Resource Center is seeking a Weekend Admissions Clerk for its Northside facility in Jacksonville. The role involves collecting demographic and financial information from patients admitted for inpatient services and supporting a professional care team in a fast-paced behavioral health setting.

The position requires strong customer service, accuracy in financial documents, and proficiency with EHR systems and insurance portals.

Qualifications

• High School diploma and one year of office experience in medical/health insurance setting.
• Experience interacting with patients in person preferred.
• Excellent customer service and professional interactions with customers and staff.
• Ability to work independently and make appropriate decisions.
• Proficiency with RBHS/MHRC EHR and related systems within three months.

Responsibilities

• Completes financial intakes for patients presenting for emergency services with accurate documents.
• Verifies demographic and insurance coverage information face-to-face with patients or guardians.
• Provides financial counseling at intake and explains sliding fee program for self-pay patients.
• Contacts insurers for verification of benefits and completes required forms.
• Uses MEVSNET, Medicaid Web Portal, Availity and SSI Clearinghouse to verify coverage.
• Contacts next of kin or emergency contacts for releases as needed.
• Distributes admission/discharge/transfer documents to departments.
• Prepares Baker Act notices for first representatives when appropriate.
• Assists care staff with records and intake sheets to maintain current records daily.

Skills

Customer service

Independent work

Data entry 30 wpm

Education

High School diploma

Tools

EHR (RBHS/MHRC)

Mevsnet

Medicaid Web Portal

Availity

SSI Clearinghouse

Microsoft Office

Job description

Company Overview

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.

Job Summary

Mental Health Resource Center is looking for a Weekend Admissions Clerk at our Northside facility. This facility provides inpatient and outpatient behavioral health services.
The primary objective of the Weekend Admissions Clerk is to obtain demographic, financial and personal information from patients being evaluated and admitted for inpatient services. The Weekend Admissions Clerk is part of a team that provides a professional and caring environment for individuals in need of emergency mental health services. The Northside facility serves children, adolescents and adults.

Responsibilities

• Completes financial intakes for patients presenting for emergency services. Ensures all financial documents, including registration and assignment of benefits on admissions/discharges/transfers are accurate and are completed in a timely manner.
• Meets face to face with individuals served and/or guardian or representative to verify demographic and insurance coverage information to ensure accuracy of the patient record.
• Provides thorough financial counseling upon intake detailing patient financial responsibilities. Assists Discharge Planners with ensuring individuals who are self-pay are knowledgeable about the sliding fee program and given an application upon discharge.
• Contacts insurance companies or other third party payers for verification of benefits for all insured individuals in a timely manner, and ensures completeness of all required insurance verification and pre-certification forms for distribution and maintained in the financial records.
• Uses the MEVSNET, Florida Medicaid Web Portal, Availity and SSI Clearinghouse system to verify Medicare, Medicaid, and/or commercial insurance coverage for all admissions.
• Contacts Next of Kin or Emergency Contact by telephone when appropriate releases are needed in order to obtain/verify information for the department files.
• Processes and distributes appropriate admission, discharge, and transfer documents to other departments.
• Prepares Baker Act Notices to individuals’ first representatives for mailing when appropriate.
• Assists direct-care staff in completing records e.g., service documents, Baker Act Eligibility Forms and Intake/Face Sheets in order to maintain current records on a daily basis.

Qualifications

• In order to be considered, candidates are required to have a High School diploma and one year of office experience working in a medical, hospital, or health insurance related setting.
• Experience interacting in person with patients preferred.
• Excellent customer service skills are essential and the Admissions Clerk must be able to interact appropriately with internal and external customers, including individuals served, families, caregivers, community service providers, supervisory staff and other department professionals.
• Ability to work independently and to make appropriate decisions.
• Proficiency in the RBHS/MHRC Electronic Health Records (EHR) and Patient Information System within three months of employment.
• Proficiency in Microsoft Office Programs, email, and use of insurance related web sites is required.
• Ability to operate all required computer hardware and software to include the Mevsnet, Medicaid Web Portal System, Availity and SSI Clearinghouse.
• Ability to type and perform data entry at 30 wpm.

Position Details

Every other Saturday and Sunday, 4:00pm-12:30am/ MHRC North
Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.
Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com