Weekend & Evening Front Desk Concierge

Detroit Lakes Community and Cultural Center; Detroit Lakes (MN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free Single membership

Discount on services

Discount on Historic Holmes Theatre

Job summary

Detroit Lakes Community and Cultural Center (DLCCC) is seeking a friendly Front Desk Representative to create a welcoming experience for members, guests and prospective members. You will greet visitors, answer questions, process check-ins and help with basic information.

The role is part-time with weekend shifts (Saturdays 7am–6pm, Sundays 10am–6pm) and occasional evenings. You will manage class and court reservations, perform POS tasks, and support smooth daily operations at a vibrant community

Qualifications

• Customer service background preferred
• Knowledge of a POS system
• Enjoys meeting new people
• Basic computer proficiency
• A passion for fitness and health
• Upbeat and positive attitude
• Punctuality and reliability are a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
• Strong listener with the ability to empathize and problem solve
• Dedication to the success of the facility
• Wear appropriate clothing
• Maintain a positive attitude with members and staff

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Serves as the first point of contact for all customer questions, concerns and comments
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check-in members
• New member enrollments.
• Stays current on new program offerings and schedules
• Attend Front Desk meetings
• Schedule court use, classes and any other appointments and needed
• Daily POS activity
• Update member account information
• Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed
• Assist in maintaining the neatness and cleanliness of the club
• Other duties as assigned by the Front Desk Supervisor

Skills

Customer service

POS system

Interpersonal skills

Punctual & reliable

Tools

POS system

Job description

Detroit Lakes Community and Cultural Center (DLCCC) is seeking a friendly Front Desk Representative to create a welcoming experience for members, guests and prospective members. You will greet visitors, answer questions, process check-ins and help with basic information.

The role is part-time with weekend shifts (Saturdays 7am–6pm, Sundays 10am–6pm) and occasional evenings. You will manage class and court reservations, perform POS tasks, and support smooth daily operations at a vibrant community