Weekend E-commerce & Customer Experience Designer

Nordic Knots; New York (NY); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Medical plan (100% coverage)

Paid vacation days

401(k) retirement plan

Job summary

Nordic Knots in New York is seeking a part-time E-commerce & Customer Experience Specialist to deliver a best-in-class shopping experience on weekends, offering personalized interior design guidance and timely solutions.

You will manage orders, returns, and communications via Zendesk, coordinate with digital operations, and help keep our e-commerce running smoothly in a fast-paced startup environment.

Qualifications

• Degree in Interior Design or related field.
• Experience in interior design and customer advisory roles.
• Native-level English with excellent written communication.
• Experience in customer service, e-commerce, or client-facing roles.
• Highly organized and detail-oriented with multitasking ability.
• Proactive, adaptable in a fast-paced startup environment.
• Zendesk experience is a plus.
• Fluent in another language is a plus.
• Available to work Saturday & Sunday every week.

Responsibilities

• Advise and guide customers on interior design choices and product selections via email, chat, or phone.
• Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring inquiries answered within set time targets.
• Manage returns, refunds, and support logistical needs across the shopping journey.
• Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance.
• Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects.

Skills

Interior design

Customer advisory

English fluency

Customer service

Organized

Multitasking

Zendesk

Additional language

Weekend availability

Education

Interior design degree

Tools

Zendesk

Job description

Nordic Knots in New York is seeking a part-time E-commerce & Customer Experience Specialist to deliver a best-in-class shopping experience on weekends, offering personalized interior design guidance and timely solutions.

You will manage orders, returns, and communications via Zendesk, coordinate with digital operations, and help keep our e-commerce running smoothly in a fast-paced startup environment.