Part-Time E-commerce & Interior Design Concierge

Nordic Knots; New York (NY); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Hourly pay $20-$26

Medical plan

Paid vacation

Job summary

Nordic Knots in New York seeks an energetic Part-time E-commerce & Customer Experience Specialist to guide customers through interior design choices and ensure flawless service across email, chat, and phone.

You will manage orders, returns, and communications in Zendesk, weaving together design expertise with a proactive, start-up spirit to deliver a best-in-class shopping experience.

Qualifications

• Degree in Interior Design or a related field.
• Professional experience in interior design and customer advisory roles.
• Native-level fluency in English with excellent written communication skills.
• Previous experience in customer service, e-commerce, or client-facing roles.
• Highly organized and detail-oriented with ability to multitask.
• Proactive, adaptable and energized by a fast-paced startup environment.
• Zendesk experience is a plus.

Responsibilities

• Advise and guide customers on interior design choices and product selections via email, chat, or phone.
• Handle orders and customer communications through Zendesk, keeping conversations organized and within time targets.
• Manage returns, process refunds, and support logistical needs across the shopping journey.
• Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance.
• Assist with customer satisfaction follow-ups, process improvements, and various e-commerce projects.

Skills

Interior design

Customer advisory

English fluency

Start-up mindset

Education

Interior Design degree

Tools

Zendesk

Job description

Nordic Knots in New York seeks an energetic Part-time E-commerce & Customer Experience Specialist to guide customers through interior design choices and ensure flawless service across email, chat, and phone.

You will manage orders, returns, and communications in Zendesk, weaving together design expertise with a proactive, start-up spirit to deliver a best-in-class shopping experience.