Weekend E-commerce & Interior Design Specialist

Nordic Knots Inc.; New York, Northern (NY, KY); Hybrid; USD 28,000 - 36,000; Part time

Benefits offered by this job

Medical plan

Pay: $20–$26 per hour

Pro rata 15 days paid vacation

Job summary

Nordic Knots in New York seeks a part-time E-commerce & Customer Experience Specialist to deliver a best-in-class shopping experience on weekends. You will advise on interior design, handle orders via Zendesk, and help customers transform spaces with timeless textiles.

The role emphasizes strong organization, proactivity, and a passion for design in a fast-paced startup environment. Competitive hourly pay and benefits accompany this position.

Qualifications

• Degree in Interior Design or related field.
• Experience in interior design and customer advisory roles.
• Fluent English with excellent written communication skills.
• Available to work Saturday & Sunday every week.

Responsibilities

• Advise and guide customers on interior design choices and product selections via email, chat, or phone.
• Handle orders and customer communications through Zendesk, maintaining organized conversations and responding within targets.
• Manage returns, process refunds, and support logistical needs across the shopping journey.
• Oversee day-to-day e-commerce operations, including order management and inventory updates.
• Assist with customer satisfaction follow-ups and e-commerce projects.

Skills

Interior design

Customer service

Organized

Communication

Proactive

Education

Degree in Interior Design or related field

Tools

Zendesk

Job description

Nordic Knots in New York seeks a part-time E-commerce & Customer Experience Specialist to deliver a best-in-class shopping experience on weekends. You will advise on interior design, handle orders via Zendesk, and help customers transform spaces with timeless textiles.

The role emphasizes strong organization, proactivity, and a passion for design in a fast-paced startup environment. Competitive hourly pay and benefits accompany this position.