Weekend Dispatcher: High-Volume Driver & Customer Support

Universal Transportation Systems; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Universal Transportation Systems is seeking a friendly, reliable dispatcher to join our growing team. The role focuses on directing daily assignments, scheduling drivers to students, and ensuring timely trips with clear directions for drivers.

Ideal candidates have dispatcher experience, strong communication, and the ability to handle high call volumes in a fast-paced environment, including Excel/Outlook/Word skills and knowledge of the Cincinnati area.

Qualifications

• Weekend dispatcher position in a high-volume call center.
• Experience dispatching is required.
• Inbound calls; no sales.
• Strong map-reading ability.
• Excellent communication and customer service.
• Knowledge of the Cincinnati area.

Responsibilities

• Direct and monitor daily assignments.
• Schedule drivers to students and ensure on-time trips.
• Assist drivers with directions.
• Coordinate vehicle service and repairs with maintenance.
• Manage disruptions and driver concerns.

Skills

Dispatcher experience

Reading maps

Multitasking

Data entry

MS Office

GPS software knowledge

Customer service

Communication skills

High call volume

Team player

Tools

GPS software

MS Office

Job description

Universal Transportation Systems is seeking a friendly, reliable dispatcher to join our growing team. The role focuses on directing daily assignments, scheduling drivers to students, and ensuring timely trips with clear directions for drivers.

Ideal candidates have dispatcher experience, strong communication, and the ability to handle high call volumes in a fast-paced environment, including Excel/Outlook/Word skills and knowledge of the Cincinnati area.