Dispatcher/Customer Service Representative

Sila Services; Palmyra (Lebanon County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading service organization in the HVAC industry seeks a Dispatcher/Customer Service Coordinator to manage service requests and technician scheduling. Ideal candidates will have a solid background in customer service, demonstrate a strong team mentality, and possess a commitment to providing exceptional service. The role offers competitive hourly pay, various benefits, and opportunities for advancement in operations or management within the company.

Benefits

Medical, Vision and Dental Insurance

401K with employer match

Paid vacation and holidays

Short-term and Long-term disability

Life Insurance

Professional development assistance

Referral program

Qualifications

• 1 - 5 years of customer service experience.
• Strong team mentality and desire to achieve goals.
• Hard work ethic and willingness to work overtime.

Responsibilities

• Daily scheduling of field service technicians.
• Direct interaction with customers for service requests.
• Maintain customer database and provide top-notch customer service.

Skills

Customer Service

Teamwork

Communication

Tools

Service Titan

Job description

Dispatcher/Customer Service Coordinator

About ECS Comfort Heating & Cooling

Serving Our Community Since 1988

When ECS Comfort Heating & Cooling first opened its doors in Hershey, Pennsylvania, in the fall of 1988, the idea of the company becoming what it is today was only a dream.

The Dispatcher/Service Coordinator is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.

Responsibilities include the following:

Daily scheduling of field service technicians

Direct interaction with customers in need of service

Answer in-bound calls

Make outbound calls to schedule service and solicit customers for future business

Dispatch technicians to jobs

Helping team members with side tasks

Maintain customer database

Provide BEST IN CLASS customer service

This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.

Candidates must also have the following:

1 - 5 years of customer service experience

Desire to achieve goals, both personal and professional

Hard work ethic and willingness to work OT when necessary

Strong team mentality

Experience in a customer service role where the phrase “customer first” was practiced daily

Experience with Service Titan system is a bonus

Benefits include:

Competitive salary with future bonus opportunities

Medical, Vision and Dental Insurance

Paid vacation and holidays

401K with employer match

Short-term and Long-term disability

Life Insurance

Job Type: Full-time

Salary: $18-$22 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

Schedule:

8am to 4:30pm

Day shift

Monday to Friday and 1 ½ day Saturday a month

Overtime

Weekend availability for on call once a month

Ability to commute/relocate:

Reliable commute to Palmyra, PA

Dispatching: 3 years (Preferred)

Service Coordinator: 3 years (Preferred)

HVAC Industry: 1 year (Preferred)

Work Location: In person

$18 - $22 an hour