EMS DISPATCHER III (PER DIEM)

JFK Johnson Rehabilitation Institute; Hackensack (NJ); On-site; Full time

Job summary

Join a dedicated team at a leading rehabilitation institute as an EMS Dispatcher III (Per Diem). You will play a crucial role in managing and coordinating EMS requests while ensuring effective communication across various departments and services. This position emphasizes the importance of teamwork and excellent communication in enhancing patient care and safety.

Benefits

Comprehensive benefits package

Competitive pay

Qualifications

• Minimum 3 years of experience in dispatching EMS services.
• Working knowledge of radio system and its components.

Responsibilities

• Receives and processes incoming and outgoing communications.
• Dispatches units and manages requests for EMS service.

Skills

Written Communication

Verbal Communication

Knowledge of Radio Procedures

Education

High School diploma or GED

Tools

Computer-Aided Dispatch Software

Dispatch Software

Job description

Join to apply for the EMS DISPATCHER III (PER DIEM) role at JFK Johnson Rehabilitation Institute

4 days ago Be among the first 25 applicants

Join to apply for the EMS DISPATCHER III (PER DIEM) role at JFK Johnson Rehabilitation Institute

EMS Dispatcher III (Per Diem)

HACKENSACK UNIVERSITY MED CNTR Hackensack, New Jersey

Apply

• Requisition # 2025-160750
• ShiftDay
• StatusPer Diem
  
  

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Performs dispatch functions on behalf of the EMS department(s). Coordinates requests for EMS services. Responsible for efficiently and accurately managing incoming and outgoing telephone and radio communications. Acts as a liaison between EMS and those requesting EMS services, such as police departments, fire departments, other EMS agencies, civilians, case managers, social workers, and other facility representatives. Validates requestor information and associated documentation (e.g., PCS forms) and follows up timely on discrepancies. Processes 9-1-1 requests for service, including providing emergency medical call screening and pre-arrival instructions as indicated. Provides dispatch to EMS department units, and interacts with EMS crews. Communicates effectively with requestors, including updates regarding scheduling, delays, and other relevant information. Escalates concerns and conflicts to the chain of command promptly. Performs all other duties assigned by leadership.

Responsibilities

A day in the life of a EMS Dispatcher III at Hackensack Meridian Health includes:

• Receives and processes incoming and outgoing telephone and radio communication.
• Differentiates between routine and priority messages, and initiates and follows through on responses as required in a prompt, professional, and caring manner.
• Maintains confidentiality and abides by all HIPAA and patient privacy policies and regulations.
• Complies with all local, state, and federal laws, regulations, and guidelines.
• Records all requests for service through handwritten and computer entries.
• Processes requests for 9-1-1 services, including providing emergency medical call screening, and pre-arrival instructions.
• Dispatches units employing radio, telephone, or other equipment provided, following established protocols.
• Coordinates requests outsourced to partner agencies including maintaining records of outsourced service requests. Escalates concerns and complaints related to outsourced service requests to the chain of command promptly.
• Maintains the status and location of all units and personnel at all times.
• Manages resource requests for large-scale incidents when requested.
• Works with county Office of Emergency Management and NJ EMS Task Force representatives.
• Communicate with and respond to requests from other dispatch centers.
• Communicate and document all relevant information between the prehospital providers and receiving facilities.
• Maintains hospital diversion logs and provides notifications to stakeholders when appropriate.
• Troubleshoot all communications equipment problems and notify the appropriate service agency for repair.
• Submits event reports as needed.
• Validate documentation (e.g., PCS forms) by established protocols.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.
  
  

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent program.
• Minimum of 3 years of experience in dispatching law enforcement, fire department, or EMS services.
• Working knowledge of the radio system and its components.
• Working understanding of radio broadcast procedures.
• Familiarity with FCC Rules and Regulations.
• Familiarity with computer-aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.
  
  

Education, Knowledge, Skills And Abilities Preferred

• Experience working with case managers and insurance providers.
• Knowledge of county geo-political boundaries, major highways, and landmarks.
• Familiarity with computer-aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.
  
  

Licenses And Certifications Required

• Emergency Medical Technician or Paramedic Certification New Jersey.
• AHA Basic Health Care Life Support HCP Certification - BLS.
• ICS 100, ICS 200, Hazardous Materials Awareness.
• Basic Telecommunicator within 3 months of hire.
• Advanced Emergency Medical Dispatch within 3 months of hire.
  
  

Contacts

• Regular contact with medical personnel and its visitors.
  
  

If you feel the above description speaks directly to your strengths and capabilities, then please apply today!

Compensation

Starting at $31.1 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

Job Duties

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
  
  

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.

Apply

Share

• Facebook
• Email
• X
• LinkedIn
  
  

Start Exploring

See the area you’ll be working in and get an idea of what your daily routine around the office can be like. Learn More

Awards We’ve Received

2023

US News & World Report 2023

• HUMC - #1 Hospital in NJ & #5 in NY Metro Area
  
  

2023

US News & World Report 2023

• Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ
  
  

2023

US News & World Report 2023

• JSUMC - #6 Hospital in NJ
  
  

2022

2023

2023 & 2022 Magnet Designations

for 9 HMH Institutions

2022

Newsweek 2022 Best Hospitals USA

• HUMC - #57
  
  

2022

Newsweek 2022 America’s Best Addiction Treatment Centers

Blake Recovery Center at Carrier Clinic - #2

2023

Diversity Inc. 2023

Top Hospital and Health Systems

2022

Becker’s Hospital Review 2022

• Top Places to Work in Healthcare
  
  

JOBS FOR YOU

• Transition Assistant HMH HOSPITALS CORPORATION Edison, New Jersey
• Staff Pharmacist (Per Diem) HACKENSACK UNIVERSITY MED CNTR Hackensack, New Jersey
• Patient Care Technician- St John - Psychiatric - Per Diem Nights (11-7:30am) HACKENSACK UNIVERSITY MED CNTR Hackensack, New Jersey
• Patient Care Technician - Oncology - PT Evenings with Benefits (3:15pm-11:45pm) HACKENSACK UNIVERSITY MED CNTR Hackensack, New Jersey
• Mental Health Technician - Behavioral Health - Raritan Bay - Full Time Nights RARITAN BAY MEDICAL CENTER- PERTH AMBOY Perth Amboy, New Jersey
• CT Technologist (Full-Time) HACKENSACK UNIVERSITY MED CNTR Hackensack, New Jersey
• Certified Medical Assistant - Internal Medicine - Physician Practice HMH PHYSICIAN SERVICES, INC. Edison, New Jersey
• Pharmacy Technician - Full Time JERSEY SHORE UNIVERSITY MEDICAL CENTER Borough of Neptune City, New Jersey
• Medical Assistant - Oncology - Physician Practice HMH PHYSICIAN SERVICES, INC. Avenel, New Jersey
• Medical Assistant - Oncology - Physician Practice HMH PHYSICIAN SERVICES, INC. Avenel, New Jersey
• Medical Assistant - Gastroenterology - Physician Practice HMH PHYSICIAN SERVICES, INC. Avenel, New Jersey
• Lead Youth Residential Tech - Carrier Clinic - Per Diem Evenings HMH CARRIER CLINIC INC Belle Mead, New Jersey
  
  

WE KEEP GETTING BETTER

At Hackensack Meridian Health, we help our patients live better, healthier lives – and we help one another succeed. Here, competitive benefits are just the beginning. It’s also about how our team members support one another and how we show up for our community. Together, we’re ready to transform health care and advance our mission to serve as a leader of positive change.

Join us and let’s keep getting better together.

STAY CONNECTED

From roles that are right for you to new opportunities, join our talent community and stay up to date with job openings and more.

SIGN UP

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at JFK Johnson Rehabilitation Institute by 2x

Get notified about new Dispatcher jobs in Hackensack, NJ.

Elizabeth, NJ $60,000.00-$65,000.00 2 months ago

New York, NY $80,000.00-$120,000.00 3 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.