Weekend Customer Support Specialist (Part-Time)

ADP; North Bethesda (MD); On-site; USD 26,000 - 28,000; Part time

Job summary

Bright MLS in North Bethesda, MD is seeking a part-time Customer Support Representative to provide technical and customer service assistance across phone, email, and chat.

The role includes solving issues with empathy, documenting interactions, and delivering accurate solutions while working Saturday and Sunday 9:00 AM–6:00 PM.

Salary ranges from $19 to $20 per hour, with flexible weekend hours as stated.

Qualifications

• 2+ years of customer service experience (Call center or inbound support experience a plus).
• Excellent verbal and written communication skills.
• Able to work set weekend hours (Saturdays and Sundays, 9:00 AM – 6:00 PM).
• Comfortable working across multiple digital platforms, with a willingness to learn processes and tools.
• Strong attention to detail, time management, and organizational skills.

Responsibilities

• Respond to customer inquiries across phone, email, and chat with professionalism, patience, and genuine interest.
• Deliver helpful, accurate, and timely solutions tailored to each unique customer situation.
• Document all customer interactions in detail, ensuring seamless communication from the initial contact to final issue resolution.
• Be the Voice of PEACE.
• Collaborate with team members and other departments to research complex challenges and implement effective solutions.
• Educate customers through system features and membership benefits so they feel confident using Bright’s tools.

Skills

Customer service

Verbal communication

Written communication

Time management

Organization

Job description

Bright MLS in North Bethesda, MD is seeking a part-time Customer Support Representative to provide technical and customer service assistance across phone, email, and chat.

The role includes solving issues with empathy, documenting interactions, and delivering accurate solutions while working Saturday and Sunday 9:00 AM–6:00 PM.

Salary ranges from $19 to $20 per hour, with flexible weekend hours as stated.