Weekend Customer Service Rep Friday - Sunday

Planet Fitness; Bismarck (ND); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Team Support

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability

Pet Insurance

HSA

Advancement Opportunities

Job summary

Paycom - ATS in Bismarck, ND seeks a customer service-oriented front desk contributor (full-time/part-time) to welcome members, answer questions, and deliver a superior experience to guests and prospective members.

You will greet visitors, handle front desk tasks, take info calls and tours, assist with sign-ups and account updates, and help maintain a clean, welcoming club environment while collaborating with the Club Manager and team.

Qualifications

• Strong customer service skills
• Ability to greet and assist members and guests
• Excellent communication and listening abilities
• Problem-solving and diplomacy in interactions

Responsibilities

• Greet/meet potential members and provide a great customer experience
• Handle front desk tasks and answer phone calls professionally
• Take information calls and tours for prospective members
• Assist with member sign-ups, cancellations, and updating accounts
• Forward complex issues to Club Manager or supervisor when needed
• Maintain cleanliness and neatness of the club environment

Skills

Customer Service

Front desk

Communication

Problem Solving

Diplomacy

Listening

Job description

Job Details: Job Location: Bismarck BIS - Bismarck, ND 58503, Position Type: Full-Time/Part-Time, Job Category: Customer Service, Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications: Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.