Weekend Concierge Lead: Safety, Support & Resident Care

Hebrew SeniorLife; Canton (MA); On-site; USD 25,000 - 34,000; Part time

Job summary

Hebrew SeniorLife seeks a Weekend Lead Concierge to manage front desk communications, emergencies, and resident requests on weekends. The ideal candidate will be the first responder for safety concerns, coordinating with care teams to protect resident wellbeing and ensure exemplary service.

Responsibilities include directing calls, overseeing alarms, and maintaining accurate records. A high standard of professionalism and confidentiality is essential, with strong communication and judgment

Qualifications

• High School diploma or equivalent.
• Good communication and organizational skills.
• Prior concierge/receptionist experience preferred.
• First Aid or medical training a plus.
• Superior customer service.
• Proficiency with MS Word and Outlook.

Responsibilities

• Lead for all weekend emergencies, communications, and visitors.
• Respond to all incoming communications with excellent customer service.
• Direct calls and coordinate front desk operations.
• Oversee front desk alarm system and emergency response.
• Log keys, census, packages, and IT appointments.
• Maintain front desk area neat and organized.

Skills

Customer service

Professional demeanor

Effective communication

Problem solving

Confidentiality

Judgment under pressure

Geriatric care interest

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Job description

Hebrew SeniorLife seeks a Weekend Lead Concierge to manage front desk communications, emergencies, and resident requests on weekends. The ideal candidate will be the first responder for safety concerns, coordinating with care teams to protect resident wellbeing and ensure exemplary service.

Responsibilities include directing calls, overseeing alarms, and maintaining accurate records. A high standard of professionalism and confidentiality is essential, with strong communication and judgment