Weekend Client Service Coordinator

Banfield Pet Hospital; Anderson (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

A veterinary service provider in South Carolina is seeking a Weekend Client Service Coordinator to manage client and pet flow effectively. This role requires strong interpersonal skills, a focus on customer service, and the ability to multitask in a fast-paced environment. A high school diploma and previous customer service experience are preferred. The position involves working flexible hours including weekends.

Qualifications

• Ability to multitask and manage multiple tasks with accuracy under pressure.
• Proficiency in English reading/writing/speaking.
• Strong written and verbal communication skills.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Provide exceptional service and educate clients about their pet's health.
• Manage finances and maintain accurate balances.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Overview

Join to apply for the Weekend Client Service Coordinator role at Banfield Pet Hospital.

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a friendly, efficient manner to influence clients to return and refer others.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of wellness plan clients.
• Provide professional, efficient and exceptional service at all times, welcoming clients and pets, ensuring they are comfortable, and educating them about their pet''s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, using proper identification, and ensuring prompt service.
• Assist outgoing clients by providing necessary instructions, information and invoices, dispensing prescriptions per the veterinarian''s instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Conduct administrative functions as necessary. Other duties as assigned.

The Five Principles

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – We demand total responsibility from ourselves and support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications & Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional Preventative care and OWPs
• Position Description and related skills
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management
• Capabilities and Experience (CAN DO)
• Ability to multi-task and manage multiple tasks with accuracy under pressure
• English reading/writing/speaking proficiency; strong written and verbal communication
• Organizational ability and problem solving
• Client service and interpersonal skills
• Intellectual ability to follow instructions
• Mathematical ability and numeracy
• Computer skills with common software (e.g., Word, Excel, Outlook)

Attitudes (CANDO & WILLDO)

• Initiative – take appropriate steps to solve problems and improve processes
• Integrity – adherence to values and ethics; honesty and sound judgment
• Cooperativeness – collaborate with others and share information
• Flexibility – adapt to changing situations and tasks
• Independence – perform tasks without supervision
• Tolerance for Stress / Resiliency – maintain a positive attitude under stress

Special Working Conditions

Ability to work at a computer for long periods; confident around pets (dogs, cats, birds, reptiles, etc.). May require more than 40 hours per week, including weekends and evenings. Requires good vision, ambulatory ability to perform duties, and the ability to lift up to 50 pounds. Exposure to pets and potential occupational hazards may occur.

Experience, Education and/or Training

• High School Diploma or equivalent preferred
• Must be at least 18 years old to perform duties involving radiography
• One year related experience required with customer service preferred
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred