Client Service Coordinator - Full Time

Marsveterinary; Wilmington (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading veterinary service provider is seeking a Client Service Coordinator in Wilmington, North Carolina. The role involves driving client and pet flow through the hospital, educating clients about wellness plans, and providing exceptional customer service. Candidates should have a high school diploma and customer service experience, with a passion for working with pets. This position may require working weekends and evenings, and offers an opportunity to be part of a caring team focused on pet wellness.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old for duties involving radiography.
• One year of related experience required with customer service preferred.

Responsibilities

• Drive client and pet flow through the hospital.
• Educate clients about wellness plans and pet health.
• Maintain accurate financial balances and administrative functions.

Skills

Customer service skills

Communication skills

Ability to work with pets

Administrative skills

Education

High School Diploma or equivalent

Job description

Client Service Coordinator needed for Banfield Pet Hospital in (HOSPITAL LOCATION)!

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

SPECIAL WORKING CONDITIONS

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
• Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Start your Banfield Career as a Client Service Coordinator. Learn more about the impact you can make as part of a Banfield hospital team and see how we support the wellness of our people and profession at jobs.banfield.com.