Weekend Baylor Communications Clerk

Trinityhealth; Mason City (IA); On-site; USD 23,000 - 32,000; Full time

Job summary

Mercy Medical Center - North Iowa seeks a Communications Clerk to operate the switchboard, provide courteous service to patients, physicians, and staff, and support emergency communications systems. The role includes paging, scheduling, and after-hours answering for several physician offices.

The position focuses on reliability, adherence to HIPAA, and collaboration with security and engineering teams to maintain safety and efficiency in a busy hospital environment.

Qualifications

• High school diploma or equivalent required.
• Experience with switchboard operations preferred.
• Keyboarding experience preferred.

Responsibilities

• Answer phones and direct calls courteously.
• Operate Zetron Paging System for paging and alerts.
• Program new/loaner pagers with American Messaging Service.
• Input and manage on-call schedules in Smartsheet.
• Coordinate on-call schedules and ensure postings are up-to-date.
• Handle after-hours calls and emergency lines (Code Blue/White/Gray).
• Communicate via approved channels for fire and alarms.
• Use Spok applications for paging and directory lookups.
• Maintain confidentiality and HIPAA compliance.

Skills

Computer operations

Switchboard operations

Keyboarding

Pager system operations

Education

High school diploma or equivalent

Business College courses preferred

Tools

Zetron Paging System

Smartsheet On-Call Scheduling

Spok applications

Informacast

Job description

Employment Type

Full time

Shift

Night Shift

Description

JOB SUMMARY The Communications Clerk is responsible for operating the switchboard, offering the best possible service to the public, physicians, and colleagues of the hospital.

ORGANIZATIONAL SUMMARY

Reports to: Supervisor of Telecommunications Supervises: Has no supervisory responsibility Key Working Relationships: Visitors, Volunteers, Security and Vendors Primary Customer Groups: Colleagues, Patients, Physicians and Visitors Age/Population of Patients Served: Not Applicable

ESSENTIAL FUNCTIONS

• Answers phone and directs calls to proper location in a courteous and timely manner using approved scripting.
• Operates Zetron Paging System to program, exchange, or issue pagers.
• Contacts American Messaging Service to have new or loaner pagers programmed for providers or colleagues.
• Inputs call schedules into the Smartsheet On-Call Scheduling Sheets and makes necessary changes.
• Coordinates on-call schedules ensuring they are up-to-date and posted correctly online.
• Answers calls after hours for several physician offices.
• Handles emergency calls such as Code Blue, Code White, Code Gray, Missing Person/Child/Infant, etc. and has knowledge of all code procedures.
• Use approved communication for fire and various other alarm systems.
• Uses approved communication for other emergency situations such as Trauma Alerts, Emergency Heart Cases, Rapid Responses, etc. and notifies personnel as needed.
• Responsible for sending out weather alerts or other emergency mass notification messages from Informacast.
• Maintains radio contact with security and engineering.
• Monitors security cameras and notifies security, nursing supervisor, or other personnel as needed.
• Assigns room numbers to patient mail for distribution and forwards mail to discharged patients that have been discharged.
• Operates the Spok computer applications for paging, looking up directory information, paging out emergency groups, logging calls, etc.
• Uses other computer applications to carry out the required functions for the department.
• Supply Directory Information to patients and staff.
• Attends department meetings and in-services as requested or required and actively participates.
• Monitors scanner for potential code disaster situations.
• Is responsible for finding Sign Language Interpreters as needed.
• Provides competent patient care to the above indicated populations by obtaining and appropriately interpreting data, making appropriate decisions based on demonstrated knowledge of age-specific growth and development, and appropriately adapting procedures and treatments. (if applicable) Utilizes problem solving knowledge and skills to investigate problems and formulate solutions to improve safety, maximize growth, and reduce costs.
• Build collaborative relationships throughout the organization in order to share knowledge, skills, and resources.
• Talk promptly and directly to an individual when there is a concern or problem.
• Build trust through open, two-way communication.
• Embrace change and take prudent risk to find new ways to support the Mission.
• Encourage new ideas to serve our patients and communities.
• Provide and accept coaching and feedback.
• Communicates with and performs duties following Mercy Medical Center - North Iowa Guiding Behaviors.
• Supports and abides by all medical center, departmental, and safety policies and procedures.
• Proactively identifies safety concerns surrounding the work environment.
• Acts in a professional manner reflecting the mission, philosophy and values of Mercy Medical Center - North Iowa and the Sisters of Mercy.
• Performs other responsibilities as requested by the Supervisor of Communications.
• BB.Maintains required department confidentiality and abides by HIPPA regulations.
• CC.Provides competent patient care to the above indicated patient populations by obtaining and appropriately interpreting data, making appropriate decisions based on demonstrated knowledge of age‑specific growth and development, and appropriately adapting procedures and treatments.
• DD.Takes an active role in enhancing ability to carry out job functions through personal and professional/job-related growth and development, and participates in medical center and/or departmental education programs.
• EE.Communicates with and performs duties following the philosophy of MercyOne and Trinity Health reflecting the organization's Mission, Values, and Guiding Behaviors.
• FF.Supports and abides by all medical center, departmental, and safety policies and procedures.
• Proactively identifies safety concerns surrounding the work environment.
• GG.Performs other responsibilities as requested by supervisor, manager or director.

POSITION QUALIFICATIONS

Education [formal]: High school diploma or equivalent

Completion of Business College course work preferred

Experience: Required working knowledge of computer operations. Experience with switchboard operations is preferred. Keyboarding experience is preferred.

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