Wedding Gown Alterations Specialist

David's Bridal; Baltimore (MD); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount

Vision Care

401K Program

Discounts for Home and Auto Insurance

Discounts for Mobile

MetLife Hyatt Legal Plans

Pet Insurance

Job summary

David's Bridal is hiring an Alterations Customer Service Associate to welcome customers and support alterations, fittings, sewing and steaming to the store’s standards. You will assist stylists, help manage fittings, and ensure a high-quality, seamless experience for every guest.

The part-time role emphasizes exceptional service, teamwork, and adherence to dress standards, with opportunities to grow in a premier bridal retailer.

Qualifications

• High school diploma or equivalent required.
• 1–2 years retail experience in apparel or specialty store environment.
• Prior sewing experience required, preferably in bridal and/or special occasion production environment.
• Prior experience with computerized POS system is a plus.

Responsibilities

• Greet customers with genuine, friendly enthusiasm over phone, chat and in person; solve problems and resolve conflicts.
• Use systems to manage customer flow and deliver five-star service.
• Maintain service levels; meet needs and assist customers, following operational checklists.
• Provide exceptional service to multiple customers at once; contribute to Five-Star Service.
• Address customer concerns confidently and know when to escalate to leadership.
• Explain alterations' role in dress fitting; promote alteration services and personalization.
• Assist stylists in closing sales by advising on gown fit and customization.
• Maintain store standards for a flawless shopping experience.
• Ensure dress quality and adherence to Dress Code Policy.
• Escort alterations customers to appointments and ensure quality checks before delivery.

Skills

Customer service

Communication

Sewing

Retail experience

POS system

Education

High school diploma or equivalent

Sewing experience in bridal/special occasion

Tools

POS (Point of Sale) system

Job description

David's Bridal is hiring an Alterations Customer Service Associate to welcome customers and support alterations, fittings, sewing and steaming to the store’s standards. You will assist stylists, help manage fittings, and ensure a high-quality, seamless experience for every guest.

The part-time role emphasizes exceptional service, teamwork, and adherence to dress standards, with opportunities to grow in a premier bridal retailer.