Bridal Alterations & Customer Experience Specialist

David's Bridal; Eau Claire (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive 

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Generous Dream Maker Discount After 1'

Vision Care

Supplemental Insurances- Critical Illn

Hospital Indemnity and Accidental Inj

401K Program

Discounts for Identity Theft Protect

Discounts for Home and Auto Insurance

Discounts for Mobile

MetLife Hyatt Legal Plans

Pet Insurance

Job summary

David's Bridal is seeking a part-time alterations/customer service associate to greet customers, manage alterations, and support sales with gown fitting and customization. You will work across phone, chat, and in-person channels to provide a five-star experience.

Responsibilities include promoting alterations services, maintaining cleanliness, and upholding Dress Code and store standards while assisting stylists with fittings.

Qualifications

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in apparel or specialty store environment.
• Prior sewing experience required, preferably bridal or special occasion.
• Prior experience with computerized POS system is a plus.

Responsibilities

• Welcome customers over the phone, via virtual chats and in person with enthusiasm and clear communication.
• Use all systems to manage customer flow and deliver five-star service.
• Promote alterations services and personalization options in partnership with Alterations.
• Assist stylists in closing sales by advising on gown fit and customization.
• Maintain store standards and alterations room cleanliness to support a flawless shopping experience.

Skills

Customer service

Sewing

Education

High school diploma or equivalent degree

1-2 years prior retail experience in apparel or specialty store

Prior sewing experience

Prior experience with computerized POS system

Tools

POS system

Job description

David's Bridal is seeking a part-time alterations/customer service associate to greet customers, manage alterations, and support sales with gown fitting and customization. You will work across phone, chat, and in-person channels to provide a five-star experience.

Responsibilities include promoting alterations services, maintaining cleanliness, and upholding Dress Code and store standards while assisting stylists with fittings.