Wedding & Event Concierge Specialist

Walters Hospitality; Denton (TX); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

Paid time off

401(k) with company match

Commission on tours

Job summary

Walters Hospitality is seeking an experienced Concierge Specialist in Denton, TX to greet couples and event clients, answer questions, and guide them toward booked venue tours. The role emphasizes hospitality, quick, warm communication across calls, emails, and texts, and accurate CRM updates.

You’ll support a hybrid schedule with office time in the Dallas–Fort Worth area and remote work flexibility when planned.

Qualifications

• 1+ years of experience in customer service, hospitality, reservations, concierge, inside sales, or a similar customer-facing role
• Warm, confident communication skills across phone, email, and text
• Comfortable working toward performance goals, e.g., response time and conversion rates
• Strong organizational skills and attention to detail
• Comfortable working in CRM, scheduling, and phone systems
• Ability to work flexible shifts, including mornings, evenings, and select weekends
• Experience in weddings, events, hospitality, travel, or another high-consideration consumer business is a plus

Responsibilities

• Protect the Experience: Make every interaction feel warm, helpful, personal, and unmistakably Walters.
• Welcome Every Inquiry: Respond quickly and warmly to inbound calls, emails, and texts, and turn interested leads into booked venue tours.
• Document The Details: Accurately document every conversation, outreach attempt, outcome, and next step in the CRM with speed and precision.
• Match the Right Venue: Share helpful information about our venues, offerings, and availability so every customer is pointed toward the space that fits their vision.
• Follow Through: Work a consistent follow-up cadence by phone, email, and text so no lead or booked tour slips through the cracks.
• Recover Missed Opportunities: Spot at-risk bookings early, offer to reschedule cancellations, and follow up on no-shows promptly and with care.
• Unreasonable Hospitality: Treat customer service moments with as much care as any other conversation, and work towards resolving questions or issues efficiently.
• Listen to the Customer: Share recurring questions, objections, and friction points with your manager so we can keep improving the customer experience.

Skills

Customer service

Hospitality

Reservations

Concierge

Inside sales

CRM

Scheduling

Phone systems

Tools

CRM

Scheduling systems

Phone systems

Job description

Walters Hospitality is seeking an experienced Concierge Specialist in Denton, TX to greet couples and event clients, answer questions, and guide them toward booked venue tours. The role emphasizes hospitality, quick, warm communication across calls, emails, and texts, and accurate CRM updates.

You’ll support a hybrid schedule with office time in the Dallas–Fort Worth area and remote work flexibility when planned.