WECARE PROGRAM SUPPORT SPECIALIST

HRA/DEPT OF SOCIAL SERVICES; World Trade Center (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

The WeCARE Program Support Specialist serves as an out‑stationed liaison at WeCARE vendor sites in Regions I and II, coordinating with HRA FIA, CAS OBSS, and WeCARE staff to provide clinical and social work guidance. The role emphasizes timely information exchange and service integration to improve outcomes.

Required qualifications include a master's in social work and four years of full‑time public health/psychiatric social work experience, with supervisory responsibilities, and a CSW

Qualifications

• Master's degree in social work required.
• Four years of full‑time paid public health/medical/psychiatric social work experience required, with at least two years in supervisory/administrative/consultative capacity.
• CSW certification within 18 months of appointment required.

Responsibilities

• Provide social work support at WeCARE vendor/subcontractor locations.
• Perform quality assurance reviews and report findings to improve service delivery.
• Identify service gaps and draft program improvement recommendations for senior leadership.
• Provide liaison services between vendor staff and HRA departments for referrals and follow‑ups.
• Ensure client services are documented in HRA case records.

Skills

Social work

Supervision experience

Communication skills

Education

Master's degree in social work

Job description

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self‑sufficiency as quickly as possible.

Customized Assistance Services (CAS) help Human Resources Administration (HRA) clients with health and/or mental health problems reach their highest attainable level of functioning and self‑sufficiency by providing comprehensive, integrated, individualized clinical and support services. CAS works with other components of HRA and with other governmental and non‑governmental service providers to create new programs and to integrate and refine existing services so the people it serves can achieve their maximum functional capacity. The program provides a continuum of integrated individualized services including biopsychosocial assessments, Federal disability benefits assistance, wellness planning, case management and vocational rehabilitation through education/training, job placement and retention services. WeCARE results in significant cost savings for the city by helping Cash Assistance (CA) clients to obtain Federal disability benefits and employment.

Under the general supervision of the WeCARE Operations Deputy Director with latitude for independent judgment, decision‑making and action, the WeCARE Program Support Specialist functions as an out‑stationed liaison at WeCARE vendor locations within Region I (Bronx, Manhattan and Staten Island) and Region II (Brooklyn and Queens). Representing the Human Resource Administration (HRA) and utilizing clinical expertise. The WeCARE Program Support Specialist provides social work support services at either the primary WeCARE vendor or subcontractor(s) location, facilitating the exchange of information between HRA Family Independence Administration (FIA), CAS Office of Business and Support Services (OBSS), WeCARE Operations, and vendor staff. Provide clinical and technical assistance on HRA and WeCARE procedures, HRA systems, and employment services guidelines.

Customized Assistance Services (CAS) is recruiting for one (1) Consultant Public Health SW to function as a WeCARE Program Support Specialist who will:

• Provide service interventions for WeCARE clients and clinical advice to WeCARE vendor/subcontractor staff on the provision of services to clients with limitations to employment.
• Perform Quality Assurance Reviews, reports, evaluates clinical information and provide recommendations to WeCARE Operations Deputy Director for improving service delivery to WeCARE clients at vendor/subcontractor sites.
• In conjunction with WeCARE Operations Deputy Director, develop and complete reviews of service gaps in meeting the needs of the WeCARE program participants, document and formulate program improvement recommendations to senior leadership.
• Provide liaison services, linking vendor/subcontractor staff with HRA departments providing referral and follow‑up services for clients with special circumstances.
• Provide clinical guidance to the vendor’s case management staff and ensure that client services are completed in a timely and appropriate manner and documented in HRA’s case record systems.

Hours/Shift: 9am - 5pm (Flexible)

CONSULTANT (PUBLIC HEALTH‑SOCI - 51613

Minimum Qualifications

Graduation from an accredited graduate school of social work as evidenced by a master's degree or certificate and four years of full‑time paid experience in public health, medical or psychiatric social work, at least two years of which must have been in a supervisory, administrative or consultative capacity. Within 18 months of the date of appointment, all candidates will be required to obtain a certificate as Certified Social Worker (CSW) issued by the New York State Department of Education.

Preferred Skills

• Excellent verbal, written, analytical and interpersonal communication skills- Within 18 months Valid New York State LMSW License

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the