Client Care Coordinator/ Social Worker (Cauldwell House)

Childrensrescuefund; New York (NY); On-site; USD 70,000 - 72,000; Full time

Job summary

Childrensrescuefund is seeking a full-time Client Care Coordinator in Bronx, NY, responsible for delivering and coordinating mental health services for homeless individuals. The ideal candidate will have strong social work skills, including crisis intervention and family-centered practices.

Applicants must hold an LMSW license and possess a master's degree in social work. This role also requires effective communication skills and experience working with diverse populations. Compensation ranges from $70,000 to $72,000 annually.

Qualifications

• Must have LMSW licensure in New York within three months of hire.
• At least one year of experience in social services or related fields.
• Excellent written and verbal communication skills required.

Responsibilities

• Conduct comprehensive bio-psychosocial assessments for families.
• Provide outreach services, crisis intervention, and support.
• Facilitate group work to address family issues and enhance life skills.

Skills

Licensed Master Social Worker (LMSW)

Crisis intervention

Family-centered practice

Bilingual (Spanish/French)

Microsoft Office proficiency

Education

Master’s degree in social work from an accredited school

Job description

Client Care Coordinator/ Social Worker (Cauldwell House)

Full-time Regular Officials & Managers Bronx, NY, US

2 days ago Requisition ID: 3102

Salary Range: $70,000.00 To $72,000.00 Annually

PRIMARY FUNCTION/PURPOSE:

The Client Care Coordinator is responsible for the overall delivery and coordination of mental health and related services for homeless individuals. The Client Care Coordinator will enhance existing services to include a thorough assessment of clients’ long-term goals at intake and collaborate with the case management staff to set achievable goals while establishing linkages within the community to ensure the client’s successful progress towards independent living. This individual will work with clients at our Cauldwell location in the Bronx, NY.

MINIMUM QUALIFICATIONS:

• Must be a Licensed Master Social Worker (LMSW) in New York upon hire or obtain licensure within three months of hire, and have a master’s degree in social work from an accredited school of social work
• At least one year of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services is strongly preferred
• Knowledge and experience working with diverse cultures and ethnicities
• Expertise in strengths-based, solution-focused, and family-centered practice
• Experience facilitating groups for adults
• Proficiency in Spanish and/or French is a plus
• Excellent written and verbal communication skills
• Excellent interpersonal skills and computer literacy in Microsoft Office are required

PRIMARY RESPONSIBILITIES:

• Complete a comprehensive bio-psychosocial assessment with each family to understand strengths & service needs
• Provide clear written reports that capture family assessment findings & recommendations
• Assist families that are homeless as they navigate multiple systems & cope with the stressors & anxiety induced by homelessness
• Provide outreach services, crisis intervention, risk assessment, safety planning, & psych-education for families
• Prioritize & conduct unit visits to the high-risk families in-shelter to coordinate safety planning efforts in the household
• Prepare children & parents to accept services
• Collaborate with ACS and/or prevention services agencies, and participate in conferences to advocate on behalf of the family
• Make appropriate referrals and facilitate linkages between mental health providers, government agencies, and other related community–based services as needed
• Serve as agency/program liaison between government agencies, community–based organizations, and/or groups
• Improve access to mental health services for families in-shelter by facilitating in person or telehealth services
• Enhance delivery & coordination of mental health & related services
• Work effectively as part of a multi-disciplinary team of service providers to enhance engagement and ensure quality service
• Confer and consult with professional & technical personnel in implementing a multidisciplinary approach to client care & well‑being
• Deliver enhanced mental health services: conduct biopsychosocial assessment, provide on-site mental health services (short counseling & brief intervention), coordinate clinical treatment referral, and linkage to care (medication management or psychotherapy) & follow-up
• Promote in‑person or telehealth usage by utilizing H+H Express Care & other telehealth service utilization services via hospitals & mental health providers of the client’s choice
• Utilize DHS Referral Basics: match the need as assessed through the BPS as soon as possible, assist client in scheduling, provide reminders before the appointment, coordinate transportation, facilitate access to teletherapy, and provide a warm hand‑off when possible
• Follow up on referrals to confirm attendance, discuss session outcomes, and address any concerns or questions; if a client did not attend, assist with rescheduling & addressing barriers
• Utilize motivational interviewing if a client does not want to participate or be linked to treatments, remove barriers, and attempt to re‑engage

Provide therapeutic groups (music, art, general support groups for caregivers or children); facilitate group work to address family issues, enhance life skills, etc.

• Participate in family meetings with case management & housing staff to discuss planning efforts & progress
• Assist clients with completing applications for supportive housing and accompany residents to supportive housing interviews when necessary
• Upon linkage to permanent housing, complete and discuss exit summary with family, and provide referrals and supportive services identified in the new community
• Utilize fact sheets, desk guides, and other material resources in delivering mental health services
• Complete all documentation in a timely manner; document services provided, efforts, and outcomes in CARES
• Compile information/data for needed internal and external reports
• Attend professional development training & opportunities; participate in FWC mental health trainings delivered by DHS
• Perform other duties as assigned

PRINCIPAL RELATIONSHIPS:

• Frequent interaction with diverse clients to assess and respond to their needs
• Work in collaboration with staff to build and promote a cohesive and professional working relationship to ensure the delivery of high consistent, high-quality services
• Outreach and network with community-based and government agencies to secure resources to assist both clients and staff

OTHER REQUIREMENTS (including Physical Demands):

• Lifting and moving objects weighing up to 30 pounds several times a week
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.