WebSphere Commerce Support Lead — On-Call & Performance

IndSoft Inc; Mooresville (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading IT services company based in Mooresville, NC is seeking a professional with 5+ years of IBM WebSphere Commerce experience. In this role, you will monitor application performance, provide on-call support, and improve software effectiveness. Collaborating with business analysts and development teams, you will ensure solutions align with business directives. Familiarity with tools like Dynatrace and Splunk is essential. Competitive package and a dynamic work environment offered.

Qualifications

• Minimum 5+ years of development or support experience with IBM WebSphere Commerce.
• Minimum 2+ years of production support experience for customer-facing ecommerce applications.
• Strong experience with diagnosing problems and solving creatively.

Responsibilities

• Monitor and report application performance metrics using tools like Dynatrace and Splunk.
• Provide on-call support during non-business hours as part of a weekly rotation.
• Collaborate with analysts and development teams to align solutions with business goals.

Skills

IBM WebSphere Commerce Development

Production support for ecommerce applications

Problem diagnosis

Creative problem-solving

Tools

Dynatrace

Splunk

IBM memory analyzer

Job description

A leading IT services company based in Mooresville, NC is seeking a professional with 5+ years of IBM WebSphere Commerce experience. In this role, you will monitor application performance, provide on-call support, and improve software effectiveness. Collaborating with business analysts and development teams, you will ensure solutions align with business directives. Familiarity with tools like Dynatrace and Splunk is essential. Competitive package and a dynamic work environment offered.