WCS Support Lead

IndSoft Inc; Mooresville (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading IT services company based in Mooresville, NC is seeking a professional with 5+ years of IBM WebSphere Commerce experience. In this role, you will monitor application performance, provide on-call support, and improve software effectiveness. Collaborating with business analysts and development teams, you will ensure solutions align with business directives. Familiarity with tools like Dynatrace and Splunk is essential. Competitive package and a dynamic work environment offered.

Qualifications

• Minimum 5+ years of development or support experience with IBM WebSphere Commerce.
• Minimum 2+ years of production support experience for customer-facing ecommerce applications.
• Strong experience with diagnosing problems and solving creatively.

Responsibilities

• Monitor and report application performance metrics using tools like Dynatrace and Splunk.
• Provide on-call support during non-business hours as part of a weekly rotation.
• Collaborate with analysts and development teams to align solutions with business goals.

Skills

IBM WebSphere Commerce Development

Production support for ecommerce applications

Problem diagnosis

Creative problem-solving

Tools

Dynatrace

Splunk

IBM memory analyzer

Job description

Note: Please send profiles to pavani AT indsoft.com

Job Roles / Responsibilities

• Monitor and report application performance metrics using tools such as Dynatrace, Splunk. Resolve incidents within agreed SLA.
• Provide on-call support (weekly rotation) during non-business hours.
• Evaluate and increase application software effectiveness by suggesting best practices and identifying performance improvement opportunities.
• Collaborate and work closely with business analysts, development teams and team members to provide IT and business-specific knowledge and expertise, and create solutions that are aligned with business directives.
• Create reusable knowledge articles, how-to guides for commonly occurring issues.
• Provide solutions for recurring problems and track to closure.
• Participate in application design discussions and knowledge transfer sessions.

Must Have Skills

• Minimum 5+ Years of IBM WebSphere Commerce Development or Support Experience
• Minimum 2+ Years of experience in production support for a customer facing ecommerce application
• Strong experience in problem diagnosis and creative problem-solving skills

Desired Skills

• Ecommerce B2B and B2C functional knowledge
• Experience in using tools such as Dynatrace, Splunk, IBM memory analyzer and other application monitoring / diagnosis tools

Additional Information

All your information will be kept confidential according to EEO guidelines.