Senior L2 WebSphere Commerce Support Engineer - 24x7 SRE

Intellisoft Technologies; Springfield (MO); On-site; USD 55,000 - 83,000; Full time

Job summary

A technology solutions provider is seeking an experienced L2 Application Support Engineer to maintain mission-critical WebSphere Commerce Suite (WCS 8.x) in Springfield, MO. This role involves incident response, performance monitoring, and troubleshooting in a high-availability setting. Ideal candidates should possess 6–8 years of Application Support experience with a strong emphasis on IBM WebSphere Commerce and relevant technical skills. Join us to enhance our production environment and support e-commerce operations effectively.

Qualifications

• 6–8+ years overall experience in Application Support / SRE.
• Strong background in IBM WebSphere Commerce.
• Hands-on Web Commerce Application Support experience is required.

Responsibilities

• Respond to production incidents within SLA.
• Troubleshoot order processing, payment gateway, and checkout issues.
• Investigate catalog, inventory sync, and cache-related problems.
• Monitor application performance and scheduled processes.
• Perform service restarts and proactive health checks.
• Support incident and problem management processes (ITIL).
• Work in a 24x7 shift-based support environment.

Skills

Application Support

WebSphere Commerce

DB2

Oracle

SQL Server

Linux/Unix

Monitoring Tools

Job description

A technology solutions provider is seeking an experienced L2 Application Support Engineer to maintain mission-critical WebSphere Commerce Suite (WCS 8.x) in Springfield, MO. This role involves incident response, performance monitoring, and troubleshooting in a high-availability setting. Ideal candidates should possess 6–8 years of Application Support experience with a strong emphasis on IBM WebSphere Commerce and relevant technical skills. Join us to enhance our production environment and support e-commerce operations effectively.