L2 Application Support Engineer – WebSphere Commerce (WCS 8.x)

Intellisoft Technologies; Springfield (MO); On-site; USD 55,000 - 83,000; Full time

Job summary

A technology solutions provider is seeking an experienced L2 Application Support Engineer to maintain mission-critical WebSphere Commerce Suite (WCS 8.x) in Springfield, MO. This role involves incident response, performance monitoring, and troubleshooting in a high-availability setting. Ideal candidates should possess 6–8 years of Application Support experience with a strong emphasis on IBM WebSphere Commerce and relevant technical skills. Join us to enhance our production environment and support e-commerce operations effectively.

Qualifications

• 6–8+ years overall experience in Application Support / SRE.
• Strong background in IBM WebSphere Commerce.
• Hands-on Web Commerce Application Support experience is required.

Responsibilities

• Respond to production incidents within SLA.
• Troubleshoot order processing, payment gateway, and checkout issues.
• Investigate catalog, inventory sync, and cache-related problems.
• Monitor application performance and scheduled processes.
• Perform service restarts and proactive health checks.
• Support incident and problem management processes (ITIL).
• Work in a 24x7 shift-based support environment.

Skills

Application Support

WebSphere Commerce

DB2

Oracle

SQL Server

Linux/Unix

Monitoring Tools

Tools

AppDynamics

Dynatrace

Job description

We are looking for an experienced L2 Application Support Engineer to support a mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role focuses on production support, incident response, monitoring, and performance optimization in a high-availability environment.

Hiring: L2 Application Support Engineer – WebSphere Commerce (WCS 8.x)

Location: Springfield, MO

Duration: 6 Months

Experience

6–8+ years overall experience in Application Support / SRE

Strong background in IBM WebSphere Commerce

Hands-on Web Commerce Application Support experience is required

Required Skills

• 3–5 years in application or technical support roles
• 2+ years hands-on with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
• Experience with DB2, Oracle, or SQL Server and basic SQL skills
• Working knowledge of Linux/Unix and command-line operations
• Understanding of HTTP/HTTPS, load balancers, and web servers
• Experience with monitoring tools such as AppDynamics, Dynatrace, or similar APM solutions

Key Responsibilities

• Respond to production incidents within SLA
• Troubleshoot order processing, payment gateway, checkout, and session-related issues
• Investigate catalog, inventory sync, and cache-related problems
• Monitor application performance, batch jobs, and scheduled processes
• Perform service restarts, recovery procedures, and proactive health checks
• Support incident, problem, and change management processes (ITIL)
• Work in a 24x7 shift-based support environment

If you have strong WebSphere Commerce support experience and enjoy working in a fast-paced production environment, feel free to connect or share your resume.