Website Onboarding Specialist - Thailand

Cloudbeds; United States; Remote; USD 60,000 - 78,000; Full time

Benefits offered by this job

Remote-first culture

Home office stipend

Professional development opportunities

PTO in line with local requirements

Job summary

Cloudbeds is hiring a Website Onboarding Specialist to join our Website Services Team. This fully remote role focuses on creating hiqh-quality hospitality websites, managing onboarding projects, and delivering on-time service across a global client base.

You will collaborate with designers, handle website scoping, and resolve issues while maintaining excellent customer relationships. Prior experience with CMS like WordPress/Drupal/Duda and proficiency in HTML/CSS are preferred.

Qualifications

• 1+ years of Website Design and Development experience preferred.
• 1+ HTML and CSS experience preferred.
• Experience with CMS such as WordPress or Drupal or Duda preferred.
• Fluent English

Responsibilities

• Conceptualize and create high quality, professional hospitality websites using our in-house builder.
• Manage onboarding projects and service delivery timelines for multiple accounts.
• Maintain records and update task management systems for website delivery.
• Communicate with customers via video, email, and calls across profiles.
• Collaborate with designers to deliver websites on time.
• Assist with website scoping and responding to customer questions.
• Investigate website issues and suggest improvements.
• Coordinate escalations and updates with internal teams.
• Onboard customers and publish quality websites efficiently following internal procedures.
• Create visual elements aligned with customers’ branding using design tools.
• Research content to build websites quickly.
• Provide excellent customer service to a global client base.

Skills

Creative design

Project management

Emotional intelligence

Team leadership

Process improvement

Adaptability

Tools

Adobe Photoshop

Canva

WordPress

Drupal

Duda

Job description

What Makes the company Unique

At the company, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.

Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team, who want to disrupt the travel industry and love to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of.

Location: Remote

Working shifts: Hours: 9AM to 6PM Thailand Local Time (2AM to 11AM UTC)

What You Will Do:

• Conceptualize, use a consultative approach in creating high quality, professional, hospitality websites for our customers through our in-house website builder
• Manage the website onboarding projects and service delivery timelines of multiple accounts
• Manage all records and upkeep all task management systems related to websites service delivery
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call
• Collaborate with a team of website designers to deliver websites on time
• Assist with website service scoping or questions from potential customers
• Investigate on website errors or support, research, and suggest on website service improvement
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers
• Use graphic design tools to create visual elements that are in line with our customers’ branding
• Resourceful and can research and develop content to build websites quickly
• Passionate about meeting customers from all over the world and happy to provide them genuine customer service
• Problem solver, resolves and handles customer complaints
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements and process updates
• Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you

You’ll Succeed With:

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress or Drupal or Duda preferred
• Fluent English
• Background in customer service or professional services onboarding
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, the company is unable to provide sponsorship for work visas.

What to Expect - Your Journey with Us

Behind the company' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more online at the company.com

the company Awards:

Winner – Hotel Management Software | HotelTechAwards (2026)Overall 10 Best Places to Work | HotelTechAwards (2026)Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)Most Loved Workplace® Certified (2024)Deloitte Technology Fast 500 (2024)

Discover our Benefits:

Remote First, Remote AlwaysPTO in accordance with local labor requirementsFully Paid Parental LeaveHome office stipend based on country of residencyProfessional development courses in the company UniversityAccess to professional development, including manager training, upskilling, and knowledge transfer

Everyone is Welcome - A Culture of Inclusion

the company is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

the company is committed to the full inclusion of all qualified individuals. As part of this commitment, the company will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at [phone] or via email at [e-mail]. the company will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.

To all Staffing and Recruiting Agencies:

Our Careers Site is only for individuals seeking a job at the company. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. the company does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, the company employees, or any other company location. the company is not responsible for any fees related to unsolicited resumes/applications.