WebLogic & WebSphere SME - Incident & Ops Lead

HCL Technologies Limited; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

HCL Technologies Limited is seeking a Subject Matter Expert (Support & Ops) specializing in BEA WebLogic and WebSphere Application Server to drive timely, high-quality resolutions within SLAs. This role emphasizes precise analysis, mentoring, and clear stakeholder communication to ensure service continuity.

You will lead incident reviews, validate change plans, develop SOPs, and perform root-cause and trend analyses.

Qualifications

• In-depth knowledge of BEA WebLogic and WebSphere Application Server.
• Strong analytical skills with ability to perform root cause and trend analyses.
• Excellent communication and interpersonal skills for effective stakeholder engagement.

Responsibilities

• Ensure timely resolution and quality compliance of escalated incidents in BEA WebLogic and WebSphere Application Server as per SLAs.
• Mentor support staff and administrators while preparing SOPs and maintaining documentation.
• Validate change order implementation plans and ensure adherence to human error compliance; participate in capacity planning.

Skills

BEA WebLogic

WebSphere Application Server

Root cause analysis

Stakeholder engagement

SOP development

Job description

HCL Technologies Limited is seeking a Subject Matter Expert (Support & Ops) specializing in BEA WebLogic and WebSphere Application Server to drive timely, high-quality resolutions within SLAs. This role emphasizes precise analysis, mentoring, and clear stakeholder communication to ensure service continuity.

You will lead incident reviews, validate change plans, develop SOPs, and perform root-cause and trend analyses.