SailPoint IIQ & Java SME — Support & Ops Leader

HCLTech; Pennsylvania; On-site; USD 90,000 - 130,000; Full time

Job summary

HCL Technologies Limited in the United States seeks a Subject Matter Expert (Support & Ops) to resolve escalated incidents promptly within SLA. You will leverage SailPoint IIQ and Java development to mentor the team and improve operational efficiency.

Responsibilities include mentoring staff, documenting SOPs, validating change plans, analyzing root cause and trends, and presenting insights to stakeholders to support informed decision making.

Qualifications

• SailPoint IIQ and Java development experience.
• Knowledge of IT support and operational processes.
• Strong analytical skills for root cause and trend analyses.
• Excellent communication and stakeholder presentation abilities.
• Optional SailPoint IIQ certification.

Responsibilities

• Resolve escalated tickets and incidents promptly per SLA.
• Mentor admins and prepare SOPs; maintain documentation.
• Validate change order plans and assist capacity planning.
• Engage with customers in meetings to understand issues and provide solutions.
• Analyze root cause and trends; present insights to stakeholders.

Skills

SailPoint IIQ

Java development

IT operations knowledge

Analytical skills

Communication

Job description

HCL Technologies Limited in the United States seeks a Subject Matter Expert (Support & Ops) to resolve escalated incidents promptly within SLA. You will leverage SailPoint IIQ and Java development to mentor the team and improve operational efficiency.

Responsibilities include mentoring staff, documenting SOPs, validating change plans, analyzing root cause and trends, and presenting insights to stakeholders to support informed decision making.