Web Support & UX Specialist (Hybrid)

Charlotte, North Carolina; Charlotte, Northern (NC, KY); Hybrid; USD 64,000 - 91,000; Full time

Job summary

The City of Charlotte’s Communications Department seeks a Web Support Specialist to design, implement, and maintain city websites, ensuring ADA and WCAG 2.1 compliance. You will work on Charlotte.gov and other city-owned sites, collaborating with designers and developers in a hybrid environment.

Required are strong HTML/CSS/JavaScript skills, CMS experience (OpenCities/Drupal/Wordpress/SharePoint), and a focus on accessible, responsive designs that serve residents effectively.

Qualifications

• Experience designing, developing, testing, deploying, and monitoring web apps.
• Troubleshoot design issues, content updates, and technical support for the web.
• Implement HTML/CSS from design mockups and create responsive pages.
• Ensure WCAG 2.1/508 compliance and accessibility requirements.
• Collaborate with developers, content teams, and vendors to deliver web solutions.

Responsibilities

• Design, develop, test, deploy and monitor web-based and other custom software applications.
• Troubleshoot technical design issues, content updates, and other web support tasks.
• Implement HTML and CSS from design mockups and create responsive web pages.
• Collaborate with lead web developer and content team to architect and implement web solutions.
• Ensure quality and consistency of CCM web properties and assist with UX/UI integration.

Skills

HTML5

CSS3

JavaScript

UX/UI

Accessibility AA/AAA

CMS management

Education

High school diploma or equivalent

Bachelor's degree in related field

Associate degree in related field

Tools

Adobe Creative Cloud

OpenCities

Drupal

Wordpress

SharePoint

Job description

The City of Charlotte’s Communications Department seeks a Web Support Specialist to design, implement, and maintain city websites, ensuring ADA and WCAG 2.1 compliance. You will work on Charlotte.gov and other city-owned sites, collaborating with designers and developers in a hybrid environment.

Required are strong HTML/CSS/JavaScript skills, CMS experience (OpenCities/Drupal/Wordpress/SharePoint), and a focus on accessible, responsive designs that serve residents effectively.