Web Experience Producer

Salesforce; Chicago (IL); On-site; USD 56,000 - 93,000; Full time

Job summary

Salesforce in Chicago, IL, seeks a Web Experience Associate Analyst to manage product and event content across the Salesforce site, partnering with product marketing, corporate messaging, and creative teams. You will use WordPress to publish on enterprise pages, apply AI-assisted tools for drafting, QA, and optimization, and ensure content aligns with brand and SEO guidelines.

A proactive communicator who thrives in a fast-paced environment will help refine user journeys, test pages for

Qualifications

• 2+ years of hands-on experience managing web and content production for an enterprise organization
• Basic understanding of information architecture, user experience, interaction design, and visual design initiatives
• Experience working in development, staging, and production environments of WordPress, and syncing changes across environments
• Familiarity with AI-assisted productivity and content tools, and ability to review AI-generated work before publishing

Responsibilities

• Collaborate with stakeholders to prioritize content and optimize delivery for internal and user goals
• Accurately reflect Salesforce's AI narrative in web content, ensuring brand and legal alignment
• Provide UX recommendations based on testing, feedback, and AI analytics to improve journeys
• Use web templates and QA processes, leveraging AI tools for accurate, error-free publishing
• Test pages for responsiveness and coordinate with engineering to fix discrepancies
• Ensure content is SEO-friendly and supports the user journey, validating assets per SEO guidelines
• Support demand generation through web forms and related assets
• Deliver site enhancements while managing multiple priorities in a deadline-driven environment
• Identify opportunities to apply AI tools to improve efficiency and page quality

Skills

Web content management

WordPress

Stakeholder collaboration

Analytical thinking

AI tools interest

Tools

WordPress

AI tooling (drafting, QA)

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryMarketing & CommunicationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.The Industries Product Marketing Web team at Salesforce is hiring a Web Experience Associate Analyst to support the creation and management of web content for products, events, campaigns across our industry pages on salesforce.com.As a Web Experience Associate Analyst, you'll work collaboratively with product marketing, corporate messaging, strategic programs, and creative teams to deliver a cohesive site experience in a fast-paced environment — and you'll have the opportunity to bring AI-powered tools into everyday web production to work smarter and faster.Salesforce is the #1 AI CRM, and our team is at the forefront of bringing that story to life on the web. You'll help translate our Salesforce product and indsutry solution messaging into clear, compelling, and dynamic web experiences — while also using AI tools yourself to streamline content production, QA, and optimization.To be successful in this role, you should have some hands-on experience working with the WordPress platform , along with curiosity about how AI tools can improve web workflows. You are someone who is an effective communicator, detail-oriented, a critical thinker, and a problem solver.Key ResponsibilitiesCollaborate with key stakeholders to prioritize content and help determine the best delivery of the content to meet both internal and user goalsAccurately represent Salesforce's current AI narrative in web content, ensuring messaging aligns with brand and legal guidelinesProvide recommendations for user experience and flow based on testing, customer feedback, AI-driven analytics/insights, and data to continually enhance the user journeyUse web templates and thoroughly QA work — leveraging AI-assisted tools where appropriate — to ensure accuracy and error-free delivery of published pagesTest pages for responsiveness/display and work with digital engineering partners to address discrepanciesEnsure content is accurate, SEO optimized, and fits the user's journey; validate all assets based on SEO team's guidelinesSupport demand generation through the creation of web formsDeliver site enhancements while managing multiple priorities in a deadline-sensitive environmentIdentify opportunities to apply AI tools (e.g., generative content drafting, automated QA checks, personalization) to improve team efficiency and page qualityKey Requirements2+ years of hands-on experience managing web and content production for an enterprise organizationBasic understanding of information architecture, user experience, interaction design, and visual design initiativesUnderstanding of web image optimization and best practices, using various tools to deliver high quality imagery with the least impact on performanceExperience working in development, staging, and production environments of WordPress, and syncing changes across environmentsWorking knowledge of (or strong interest in learning) AI-assisted productivity and content tools, and the judgment to review and validate AI-generated work before publishingPreferred RequirementsAbility to learn quickly, ask questions, manage time efficiently, and be a proactive communicator to stakeholdersAbility to work against tight deadlines in a fast-paced environment and work on multiple projects simultaneouslyMust be a self-starter, highly motivated, able to "turn on a dime," think through problems to come up with innovative solutions, and deliver against very tight deadlines while keeping a keen eye on detail and accuracyHands-on exposure to AI tools (e.g., Slack, Gemini, Claude Code, AI design tools) in a marketing, content, or web production contextGenuine curiosity about how AI will reshape web content production, and enthusiasm for adopting new AI-powered workflows as they emergeUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $61,500 - $93,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.