Web & Digital Operations Specialist

With Honor; Washington (District of Columbia); On-site; USD 55,000 - 83,000; Full time

Job summary

With Honor Action seeks a Web & Digital Operations Specialist to maintain and optimize its digital infrastructure. This independent contractor role focuses on fast, secure, and accessible web properties, accurate analytics, and supporter engagement.

The role supports multiple sites, tracks campaigns with GTM/GA4, and ensures data integrity across email and social channels. 3-month term, 40 hours/week, in-office in Washington, DC.

Qualifications

• Experience managing WordPress websites in nonprofit or advocacy contexts.
• Ability to troubleshoot website issues independently and communicate with developers.
• Familiarity with SEO, site performance, and web accessibility best practices.
• Experience with email marketing platforms and audience data management preferred.

Responsibilities

• Maintain and update With Honor domains including pages, posts, forms, and plugins.
• Install, configure, and test tracking pixels and tags with Google Tag Manager.
• Maintain GA4 events and conversions.
• Build and manage a consistent UTM tagging system for email, social, and campaign links.
• Monitor site performance and work with hosting/developers to resolve issues.
• Support SEO best practices, including metadata, site structure, redirects, and broken link cleanup.
• Support Mailchimp email marketing operations, including list management and segmentation.
• Troubleshoot integrations between the website, email, CRM, and social platforms.
• Coordinate with external vendors and web developers on site builds, updates, and fixes.

Skills

Technical curiosity

Attention to detail

Problem solving

Communication with non-technical

Organizational skills

Tools

WordPress

MailChimp

GA4

Sprout Social

Canva

Adobe Creative Suite

Job description

With Honor Action is seeking a technically minded and highly organized Web & Digital Operations Specialist to join its communications and digital team as an independent contractor. With Honor Action is a cross-partisan non-profit whose mission is to strengthen democracy by fighting polarization in the U.S. Congress with principled veteran leadership. With Honor Action works alongside the bipartisan For Country Caucus in the U.S. House and with a group of bipartisan veteran Senators who are committed to the With Honor pledge. The organization has helped pass more than 200+ bipartisan laws since inception, with a concentration in national security, national service, and mental health. Learn more at www.withhonor.org.

Role Objectives

The Web & Digital Operations Specialist will serve as a key technical contributor within With Honor’s digital and communications efforts, helping build, maintain, and optimize the infrastructure that supports our websites, audience engagement, analytics, and digital campaigns. The role will help drive:

• Fast, secure, accessible, and up-to-date web properties that effectively communicate With Honor’s mission and organizational priorities
• Accurate, reliable tracking across the website, email, and paid and organic social channels
• Clearer insight into how supporters find, engage with, and take action through With Honor’s digital channels
• Higher conversion rates for supporter engagement, such as newsletter sign-ups and petitions
• Organized audience data across email and CRM platforms
• Improved digital performance through analytics, testing, and optimization

Responsibilities

• Maintain and update the websites in With Honor’s domain, including the With Honor Action website, With Honor Institute website, and the Courage Can Save US website, including pages, posts, landing pages, forms, and plugins, in coordination with communications staff.
• Install, configure, and test tracking pixels and tags (Meta Pixel, LinkedIn Insight Tag, X Pixel, Google Ads) using Google Tag Manager
• Maintain Google Analytics 4 (GA4) events and conversions to measure supportive actions across the sites
• Build and manage a consistent UTM tagging system for email, social, and campaign links
• Monitor site performance, security, and page speed, working with the hosting provider and external developers to resolve issues
• Support SEO best practices, including metadata, site structure, redirects, and broken link cleanup
• Support email marketing operations in Mailchimp, including list management, segmentation, sign-up form integrations, and audience syncing.
• Troubleshoot integrations between the website, email, CRM, and social platforms
• Coordinate with external vendors and web developers on site builds, updates, and technical fixes

Tools & Platforms

Experience with the following tools is valuable for success in this role:

• Canva, Adobe Creative Suite
• ChatGPT, Claude, or other AI tools for research and drafting
• Google Analytics 4 (GA4)
• WordPress
• MailChimp
• Sprout Social
• Meta Business Suite, LinkedIn, Instagram, X, TikTok
• Excel / Google Sheets
• PowerPoint / Google Slides

Attributes for Success

• Technical curiosity and an interest in how digital systems work together
• Exceptional attention to detail, especially with data accuracy
• Ability to learn quickly, take initiative, and problem-solve
• Uncompromising integrity and discretion with sensitive information, including supporter data
• Ability to explain technical issues clearly to non-technical colleagues
• Strong organizational and documentation skills
• Data-driven mindset with interest in testing, analysis, and continuous improvement

Experience and Qualifications

• Experience managing or updating websites, ideally in WordPress, in a nonprofit, political, public affairs, or advocacy context
• Hands-on experience managing and maintaining websites, ideally in WordPress, including pages, forms, plugins, integrations, and basic troubleshooting
• Ability to troubleshoot technical issues independently, identify when outside expertise is required, and communicate effectively with developers, vendors, and non-technical colleagues
• Familiarity with SEO, site performance, and web accessibility best practices
• Experience with email marketing platforms and audience data management is preferred
• Experience on a political campaign or on Capitol Hill is preferred
• Coursework or experience in web development, information systems, digital marketing, or data analytics is preferred

Terms

• 3 month starting agreement with opportunity to renew
• 40 hours per week, in-office - Washington, D.C.